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Problem With Category Widget in Shop Sidebar

This topic has 4 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

atdsevo

Participant

May 25, 2023 at 08:47

Hi, guys,

I have a problem with the widget category in sidebar. As you can see in the attach, the “accordion” is not working and all the categories are displayed in a bad way.

I want to see the category widget like in the “image 2” file.

Thanks

Please, contact administrator
for this information.

#357662 Copied Theme version: 9.1.6 WooCommerce version: 7.7.0

3 Answers

Rose Tyler

Support staff

May 25, 2023 at 10:03

Hello Atdsevo,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#357679 Copied

atdsevo

Participant

May 25, 2023 at 10:07

I did this. Still not working

#357682 Copied

Rose Tyler

Support staff

May 25, 2023 at 13:13

Hello Atdsevo,

Could you please, check now?
Result: https://gyazo.com/fa366a8919925c3d447d1eb30f7ad69e
Path of the file (included fix): xstore/js/modules/productCategoriesWidget.min.js

Details of issue:
It seems that such an issue was caused because that page was fully built with Elementor builder and has elementor-archive template ( https://prnt.sc/SHS4qv0nfUkH ) that differs from the main content wrapper we usually check for creating accordion for categories widget.

Kind Regards,
8theme team

#357699 Copied
Tagged: category widget, problem, shop sidebar, woocommerce, wordpress
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