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Safe & Secure checkout display issues and more

This topic has 2 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

Juergen

Participant

May 30, 2023 at 15:20

Safe & Secure checkout display issues

When I add an item to my cart on my Mac using Chrome, a quick view with the cart appears on the right.

https://www.dropbox.com/s/zci1plqlhtlyhw5/2023-05-30_16-04-17.jpg?dl=0

https://www.dropbox.com/s/9iih0mucbqntuy0/2023-05-30_16-00-54.jpg?dl=0

When I add an item to the cart on my Mac using Firefox or Safari, no quick view appears on the right.

When I view Safe & Secure Checkout on my Mac with Firefox, I see Tootips even though they are disabled on Sales Booster. On Safari and Chrome, on the other hand, everything is okay.

https://www.dropbox.com/s/1zeozriujm7qkfq/2023-05-30_16-04-41.jpg?dl=0

If I use Safari or Chrome on my iPhone to view the Safe & Secure Checkout, everything is okay.

But not on my Samsung phone.

https://www.dropbox.com/s/w3hvvqnifihs0mc/2023-05-30_16-14-57.jpg?dl=0

How can this be corrected?

#358188 Copied Theme version: 9.1.6 WooCommerce version: 7.7.1

1 Answer

Rose Tyler

Support staff

May 31, 2023 at 15:36

Hello Juergen,

Thank you for contacting us and for using XStore.

We checked and found the issue with showing Off-Canvas exists only if a product was added from the home page. Using the dev tools (as you can check also) we noticed the broken structure on home page → https://prnt.sc/23S72cnC8rr6 . It comes from the Sales Safe-checkout area → https://prnt.sc/u68684vz16b5 . So we check the options and found that you had opened ‘code’ tag but not closed → https://prnt.sc/oUpBY94Km1W9 . After fixing this issue everything works good → https://gyazo.com/0bc820cd249dc3e9f1853c1a1b5c180e

About your images in the Safe checkout section – they are broken/unexisted on your server (maybe those images were deleted or renamed) → https://prnt.sc/HhghNYP5yeB9 so you need to upload new ones in XStore Control Panel → Sales Booster → Safe & Secure Checkout.

We hope this information is helpful.

Kind Regards,
8theme team

#358313 Copied
Tagged: checkout, display issues, safe, secure, secure checkout, woocommerce, wordpress
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