This topic has 4 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez
Issues with my shop page
Hello, Sumit,
Thank you so much for purchasing our theme and contacting our support center.
We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
Please note that you should take a complete backup of your site before proceeding.
In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:
WP Admin URL:
WP Admin Username:
WP Admin Password:
Thank you for your cooperation.
Best Regards,
8Theme’s Team
here is the details
Hello, Sumit,
Thank you for the login details. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have selected the shop page under WordPress Dashboard > Woocommerce > Settings > Products. For reference, please see the attached image. https://postimg.cc/ct8S1p12
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Tagged: issues, live site, publishing, staging, templates, woocommerce, wordpress
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