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Zoom image on Product page when closed hangs

This topic has 8 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

webpat

Participant

June 1, 2023 at 07:50

The zoom feature when used on a product page…. shows the image in zoom and then next image works but when clicked to close….the image hangs there and does not gets closed….

#358349 Copied Theme version: 6.2 WooCommerce version: 14.2

7 Answers

Tony Rodriguez

Support staff

June 1, 2023 at 09:04

Hello @webpat,

We hope to be able to assist you in resolving your issue. Please try deactivating the WP-Optimize plugin, clearing your browser cache, and then checking back. If the issue persists, we recommend deactivating all third-party plugins and on-site customizations in order to allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

If you could provide your site’s WP Admin URL and credentials in the private content area of this topic, we would be able to look into it further.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#358355 Copied

webpat

Participant

June 1, 2023 at 11:22

After Un installing Wp Optimize the problem is solved….however what plugin do you suggest which works with XStore theme for the work of WP Optimise…….

#358365 Copied

Rose Tyler

Support staff

June 1, 2023 at 14:12

Hello Webpat,

Thank you for your response.

Is this plugin activated on your site right now? We can see 2 lightboxes on the single product page.
Try to contact the support of Wp Optimize plugin, maybe they will be able to sagest you a solution.

Our cache plugin recommendations, you can find in our docs – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We hope this information is helpful.

Best Regards,
8Theme’s Team

#358382 Copied

webpat

Participant

June 1, 2023 at 15:29

what do you mean by “We can see 2 lightboxes”

Can you please explain…is it some residue left after uninstalling the WP OPtimize plugin??

Please contact administrator
for this information.

#358391 Copied

Rose Tyler

Support staff

June 1, 2023 at 15:54

Hello Webpat,

Thank you for your response.

Here is a video of lightboxes – https://gyazo.com/3953b3f70bbc3dbbd8332b7d330135e0
It seems one comes from Elementor. Please edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable.

Best Regards,
8Theme’s Team

#358394 Copied

webpat

Participant

June 1, 2023 at 19:00

pardon my gyan here…..I am still not clear whats lightbox….. The overlay is the functionaility when Zoom is clicked on image?

#358400 Copied

Rose Tyler

Support staff

June 2, 2023 at 09:54

Hello Webpat,

Thank you for your response.

Yes, this one https://prnt.sc/ttytI4wyoS-h and https://prnt.sc/kx1o-DsC57qo – 2 separate lightboxes.

Best Regards,
8Theme’s Team

#358432 Copied
Tagged: hangs, image, product page, templates, woocommerce, wordpress, zoom
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