Elementor elements don’t change after saving

This topic has 4 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

  • Avatar: majkvvv
    majkvvv
    Participant
    June 12, 2023 at 15:59

    hey, i have a problem with saving changes to the page. When I enter from the browser on which I am logged in as administrator, I can see all the changes taking place. However, when I enter from an incognito window or other device, it shows the old version of the page and you can’t see any changes on it. I tried clearing the page cache but still nothing. Static Blocks Cache is turned off in page speed settings

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2023 at 16:10

    Hello Majkvvv,

    Thank you for getting in touch with us.

    In order to solve your issue, please navigate to XStore > Theme Options > Speed Optimization > Remove Query Strings From Theme Static Resources > Off.

    Kind Regards,
    8theme team

    Avatar: majkvvv
    majkvvv
    Participant
    June 12, 2023 at 16:18

    Unfortunetly, I already have this option off:( a few time ago I installed w3 total cache, if that plugin can make a problem?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 13, 2023 at 07:26

    Hello Majkvvv,

    Thank you for your response.

    Yes, you can temporarily disable w3 total cache plugin and check how it works then.
    It is recommended to activate the cache plugin when all changes on site are done to prevent such a situation. When you log in as admin version of the site without cache is shown, but for unlogged users a cached version is available.

    If you do not want to disable the cache plugin, you need to contact their support team or read the documentation of this plugin to find out how to clear cache, so new users can see your changes.

    Kind Regards,
    8theme team

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