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Extra text or elements showing on my single product page

This topic has 4 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

  • Avatar: Patronela
    Patronela
    Participant
    June 22, 2023 at 09:04

    my single product page is showing those elements l circled in red. how do l fix this SINGLE PRODUCT PAGE 1 Single product page 2

    #359972 Copied Theme version: .9.1.7 WooCommerce version: 7.8.0
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 22, 2023 at 09:15

    Hello, Patronela,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #359977 Copied
    Avatar: Patronela
    Patronela
    Participant
    June 26, 2023 at 03:08

    my developer has fixed this

    #360238 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 05:43

    Hello, @Patronela,

    Thank you for the update! We’re glad to hear that your developer has resolved the issue.

    If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re here to help!

    This topic is now closed.

    Best Regards,
    8Theme’s Team

    #360242 Copied

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