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The site often crashes when working on products

This topic has 3 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

matteo@asten.it

Participant

July 10, 2023 at 10:33

Good morning, I often have resource problems when working with products. For example opening even just two products, changing prices quickly, or editing the product in draft.

For this reason, I moved my customer’s domain to another server with more ram and resources. The site itself works very well, when it comes to editing products it reaches the resource limit and dies.

Could you check if there is something wrong on the wordpress side? I will also leave you the domain access (we use plesk in this case).

Thanks 🙂

Please, contact administrator
for this information.

#361653 Copied Theme version: 9.1.8 WooCommerce version: 7.8.2

2 Answers

matteo@asten.it

Participant

July 10, 2023 at 14:10

If you need further information, don’t hesitate to ask, I am happy to help.

#361673 Copied

Rose Tyler

Support staff

July 10, 2023 at 14:37

Hello, Matteo,

Thank you for getting in touch with us.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Also, we would recommend you to ask your hosting provider about the server error log, maybe it helps to find out the reason for the problem.
” it reaches the resource limit and dies.” – ask hosting about assistance with this also.

We’ve checked WooCommerce > Status > Log, on your site – screenshot in the Private Content area. WooCommerce plugin is mentioned there, so contact them also – https://wordpress.org/support/plugin/woocommerce/

We do not see reason for the problem from our theme side, so we recommend you to make sure that the problem is not caused by 3rd party plugins on your site and ask for assistance from the hosting and WooCommerce sides.

Kind Regards,
8theme team

Please contact administrator
for this information.

#361678 Copied
Tagged: crashes, products, reliable, secure, themes, woocommerce, wordpress
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