Return to previous page

Problem with Add-on plugin – data not saved

This topic has 2 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

jakzie

Participant

July 11, 2023 at 16:27

Hello,

We created the product using the Add-ons plug-in. Customers can enter text and attach a file. Unfortunately, after adding the product to the cart, the data does not save.

Please, contact administrator
for this information.

#361765 Copied Theme version: 9.1.5 WooCommerce version: 6.1.3

1 Answer

Tony Rodriguez

Support staff

July 12, 2023 at 06:53

Hello, @jakzie,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WordPress support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

#361782 Copied
Tagged: add-on, data, plugin, save, saving, woocommerce, wordpress
Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder

Lingerie Store – WordPress WooCommerce Theme

lazy-placeholder

Furniture Store 03 – WordPress WooCommerce Theme

lazy-placeholder

Makeup Store – WordPress WooCommerce Theme

lazy-placeholder

Skate – WooCommerce Theme

lazy-placeholder

Marketing – WordPress WooCommerce Theme

lazy-placeholder

Hosting Store – WordPress WooCommerce Theme

lazy-placeholder

Plumbing Store – WordPress WooCommerce Theme

lazy-placeholder

Kids Store – WordPress WooCommerce Theme

lazy-placeholder

Corporate – WordPress Theme

lazy-placeholder

Minimalist Outfits – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.