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This theme failed to load properly and was paused within the admin backend.

This topic has 4 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Philippos

Participant

July 18, 2023 at 11:06

Hello there suddenly my eshop stoped working. I can see the shop in front-end but i can’t log in to it. It says
A critical error has occurred on the website. Check the administrator’s email inbox for instructions.
At the email from WordPress that i recieved it says that there was a critical error with theme xstore. I log in from safe enviroment of WordPress and in themes options it writes :
XStore This theme failed to load properly and was paused within the admin backend.
I press restore and nothing happens again it says : The subject could not be repeated because an error was created.

I dont know my theme version cause i dont see it themes menu

In themes menu i cant see the main theme xstore, i only see the child
Help please!

Please, contact administrator
for this information.

#362251 Copied Theme version: 1.0 WooCommerce version: 7.8.2

3 Answers

Rose Tyler

Support staff

July 18, 2023 at 11:17

Hello, Philippos,

Thank you for getting in touch with us.
Please try solution from this topic – https://www.8theme.com/topic/patcher-error-php-cant-access-to-my-back-office/#post-362249

Kind Regards,
8theme team

#362254 Copied

Philippos

Participant

July 18, 2023 at 11:24

Hello there thanks for the fast answer. It worked. Any ideas why did this happened??

#362255 Copied

Rose Tyler

Support staff

July 18, 2023 at 12:17

Hello, Philippos,

We store the patches in the cache for a week and since the update (within the week) this cache was automatically reset. At the same time, the data was taken again and the following situation occurred:
1/ The latest version is 9.1.9
2/ Someone is still using 9.1.8
3/ No patches were made for version 9.1.8
4/ The file takes the list of patches from the current version of the theme + above – accordingly, there was no value 9.1.8 in the array and there were no checks for this.

The new patcher.php file contains the fix, and this fix will be included in the next theme update.

Kind Regards,
8theme team

#362258 Copied
Tagged: admin, backend, loading, paused, templates, woocommerce, wordpress
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