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Critic error during wp-admin access: “XStore theme failed to load properly”.

This topic has 4 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: matteo@asten.it
    matteo@asten.it
    Participant
    July 18, 2023 at 15:13

    Good morning

    Connecting in provisional mode to the backend I get this error related to the xstore theme: “XStore This theme failed to load properly and was paused within the admin backend.”

    When I try to restart it I get the error message: “the plugin cannot be restarted because it caused an irreversible error”.

    Can you help me?

    Thanks

    Please, contact administrator
    for this information.
    #362273 Copied Theme version: 5.1.9 WooCommerce version: 7.9.0
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2023 at 15:28

    Hello,

    Please provide FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption).
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #362274 Copied
    Avatar: matteo@asten.it
    matteo@asten.it
    Participant
    July 19, 2023 at 08:54

    Here they are

    Please contact administrator
    for this information.
    #362334 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2023 at 09:06

    Hello,

    Thank you for your response.

    We’ve renamed the theme folder and uploaded the latest version of XStore https://prnt.sc/dMck1fnzv545 . Please check now.
    You can delete the renamed theme folder.

    Kind Regards,
    8theme team

    #362338 Copied

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