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When I try to log in on WordPress it says: “Your Site is Experiencing a Technical Issue”

This topic has 2 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

Play Havenz

Participant

July 18, 2023 at 19:43

When I try to log in on WordPress it says: “Your Site is Experiencing a Technical Issue” .When I log in through Recovery Mode of WordPress it says: “One or more themes failed to load properly.”

#362293 Copied Theme version: 1.0 WooCommerce version: 6.2.2

1 Answer

Tony Rodriguez

Support staff

July 19, 2023 at 06:33

Hello, @Play Havenz,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Additionally, please provide us with FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

We also recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#362316 Copied
Tagged: login, technical issue, technical problem, woocommerce, wordpress, wordpress templates
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When I try to log in on WordPress it says: “Your Site is Experiencing a Technical Issue”

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