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My store lost the settings and I don’t know how to restore the normal settings

This topic has 3 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

David

Participant

July 20, 2023 at 20:36

I don’t know what happened, but my store is completely unconfigured, the only thing I find in common is that I updated the theme.

You can see the error in this link:
https://www.msmmystore.com/shop/

Please, contact administrator
for this information.

#362506 Copied Theme version: 1.0

2 Answers

Rose Tyler

Support staff

July 21, 2023 at 05:33

Hello, David,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please go to Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.
It is because your excerpt contains tags, and when a part of the excerpt is taken to show on the Shop page, some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.
We hope this information is helpful.

Kind Regards,
8theme team

#362524 Copied

Tony Rodriguez

Support staff

July 21, 2023 at 05:46

Hello, David,

We have resolved your issue. Please clear your browser cache and check your site again. We have disabled the Show Excerpt option under Xstore > Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.

For further reference, please refer to the image provided at the following link: https://imgur.com/Ka3jUAf & https://imgur.com/4uOOc8n

Best regards,
8Theme’s Team

#362527 Copied
Tagged: recover, reset, restore, settings, templates, woocommerce, wordpress
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