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Error: This theme failed to load properly and was paused within the admin backend.

This topic has 6 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: Tamara
    Tamara
    Participant
    July 24, 2023 at 18:33

    Good day,

    I have just encountered this error when trying to edit this website.

    (Xstore) This theme failed to load properly and was paused within the admin backend.

    Please could you advise on what steps I can take to repair the theme.

    Many thanks!

    Please, contact administrator
    for this information.
    #362840 Copied Theme version: 9.1.9 WooCommerce version: not installed
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2023 at 18:46

    Hello, Tamara,

    Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Kind Regards,
    8theme team

    #362841 Copied
    Avatar: Tamara
    Tamara
    Participant
    July 24, 2023 at 18:51

    Thank you, but I am unable to update theme and it says xstore core is up to date.

    Could you provide an email address in order for me to provide you with access?

    #362843 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2023 at 19:04

    Hello, Tamara,

    You are using the 9.1.9 version of XStore, the latest one is 9.1.11. Please update the theme, as described in the documentation it can be done via Dashboard or via FTP.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #362848 Copied
    Avatar: Tamara
    Tamara
    Participant
    July 24, 2023 at 19:12

    My humble apologies – I had just downloaded 9.1.9 a few days ago and didn’t notice the recent update to 9.1.11.

    This seems to have resolved my problem. Thank you kindly for your super fast assistance.

    #362849 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 24, 2023 at 19:15

    Hello, Tamara,

    Thank you for your response.
    Have a nice day!

    Kind Regards,
    8theme team

    #362850 Copied

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The issue related to '‘Error: This theme failed to load properly and was paused within the admin backend.’' has been successfully resolved, and the topic is now closed for further responses

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