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Newsletter popup doesnt show on mobile - by haduki

This topic has 4 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

haduki

Participant

July 24, 2023 at 19:02

Hello
first of just want to point out that newsletter popup on delay doesnt work not even with the builtin static block. I implemented it with custom js .
So the issue I have is that even thoug popup now appears on desktop and tablet it doesnt show on mobile. Is there any builtin way to make it appear on mobile?
Furthermore, one more issue Im facing is the cookies popup.
Even though it first loads correctly after less than a second text dissapears and looks like this. Any idea?

#362847 Copied Theme version: 9.1.6 WooCommerce version: 7.7.2

3 Answers

Rose Tyler

Support staff

July 25, 2023 at 09:05

Hello, Haduki,

Thank you for contacting us and for using XStore.

1/ Delete this custom CSS code – https://gyazo.com/7664ecc9c64099520ebd307f3619806f

2/ We do not see the cookies popup on your site. Have you disabled it?

Kind Regards,
8theme team

#362900 Copied

haduki

Participant

July 25, 2023 at 09:38

Thanks. I created a custom block for this but it seems that the picture is too ‘squarey’ for it to work properly on mobile devices. Should I add two pictures on my static block and based on screen size change between them or is another way that I can show another picture in mobiles? Also regarding the cookie popup I noticed that on microsoft edge it works properly but I mainly use brave in which it doesnt work even though both of them are chromium based. The issue I showed you on the picture is only happening on brave

#362912 Copied

Rose Tyler

Support staff

July 25, 2023 at 13:24

Hello, Haduki,

Please provide temporary wp-admin access, so we can check your settings.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#362930 Copied
Tagged: mobile, newsletter, popup, themes, woocommerce, wordpress
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