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Problem to adding product to wish list - by Russ

This topic has 14 replies, 4 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

Russ

Participant

January 21, 2015 at 19:13

Hello Eva,
Now when all problem solved with my website
I found small problem
I can’t add product to wishlist
please help
Thanks

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13 Answers

Robert Hall

Support staff

January 21, 2015 at 21:12

Hello,

The wishlist does not work with the default theme, so please contact to author of the plugin to solve your issue.
Thanks for understanding.

Regards,
Robert Hall.

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Russ

Participant

January 21, 2015 at 22:41

HI ROBERT
I BOUGHT THEME FROM YOU GUYS
YOU THE AUTHOR OF YOUR ROYAL THEME
BEFORE UPDATE IT WORKS PERFECT
WHAT HAPPEN AFTER?

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Eva Kemp

Support staff

January 22, 2015 at 00:58

Hello,

We’re not authors of Wishlist plugin.
If you enable default WordPress theme you’ll see products can’t be added to Wishlist there as well.
Try to disable all 3rd-party plugins and check Wishlist option after that.

Thank you.
Regards,
Eva Kemp.

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Russ

Participant

January 22, 2015 at 16:33

Hello Eva,
It was good before update, and worked with all plugins
Something wrong with theme update.

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Eva Kemp

Support staff

January 22, 2015 at 18:09

Hello,

Have you changed login details to wp-admin panel? We can’t log in with the previous credentials.
Please provide us with the correct ones.

Thank you.
Regards,
Eva Kemp.

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Russ

Participant

January 26, 2015 at 19:26

Hi Eva,
Yes please check private content
Thank you

Please, contact administrator
for this information.

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Eva Kemp

Support staff

January 26, 2015 at 20:07

Hello,

There is an error in your error_log file:
[26-Jan-2015 18:57:02 UTC] PHP Fatal error: Class ‘WC_Widget’ not found in /home/diamondsourcew29/public_html/wp-content/plugins/woocommerce/includes/widgets/class-wc-widget-product-categories.php on line 16

Please try to reupload Woocommerce and Wishlist plugins folders via FTP.
Create a back up before making changes.

Thank you.
Regards,
Eva Kemp.

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Russ

Participant

January 26, 2015 at 22:34

Hi Eva
ok I will try and let you know
thank you

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Olga Barlow

Support staff

January 27, 2015 at 11:24

Hello, @Russ,

Our theme does not affect plugin if is deactivated! So, if you have problems with third-party plugin even with default theme it means something is wrong with your installation, it’s not our theme bug! Fact that problem appeared after theme update was pure coincidence. What other changes did you do that could cause wishlist problem?
Unfortunately we are able to provide support for issues related strictly to our theme! If you need to fix plugin issues you should contact with plugin author to solve your problem.

Regards,
Olga Barlow

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Russ

Participant

February 2, 2015 at 21:03

Hi Olga,
Plugin stop working after I update your theme for the latest version.

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Eva Kemp

Support staff

February 3, 2015 at 10:04

Hello,

The plugin doesn’t work with default WordPress theme too.
Please check it yourself.
If the plugin doesn’t work even with default theme the problem is related to the plugin itself.
Sorry, but you have to contact the plugin author concerning this issue.

Please take our apologies for inconveniences.
Regards,
Eva Kemp.

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Russ

Participant

February 6, 2015 at 22:21

Ok then
I will disable this plugin
Thank you guys for your support

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Eva Kemp

Support staff

February 6, 2015 at 22:37

Hello,

You’re welcome.

Regards,
Eva Kemp.

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