Return to previous page

Single product is not Displaying properly

This topic has 6 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

jimmy

Participant

July 29, 2023 at 01:39

Hi,

I’ve noticed one of the products is not displaying properly, I’ve cleared cache, duplicate the product, but it doesn’t help. Could you check what the problem is?

Here is the link: https://wordpress-1006174-3548666.cloudwaysapps.com/product/aani-pure-cashmere-featherlight-scarf-wrap/?attribute_pa_color=lavander

Thanks
Jimmy

#363180 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

5 Answers

Rose Tyler

Support staff

July 29, 2023 at 05:20

Hello, Jimmy,

Thank you for contacting us and for using XStore.

There is a critical error on the product page.
Please provide us with temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#363181 Copied

jimmy

Participant

July 29, 2023 at 05:29

I have entered details in the private content area

Please contact administrator
for this information.

#363182 Copied

Rose Tyler

Support staff

July 29, 2023 at 07:23

Hello, Jimmy,

Thank you for your response.

Please provide wp-admin access also.

Kind Regards,
8theme team

#363185 Copied

jimmy

Participant

July 29, 2023 at 07:27

Here is the details:

Please contact administrator
for this information.

#363186 Copied

Rose Tyler

Support staff

July 29, 2023 at 08:01

Hello, Jimmy,

Thank you for your response.

We checked the critical issue on your website and found that the fatal error comes from “woo-advanced-discounts“ plugin on line 1410 → wp-content/plugins/woo-advanced-discounts/includes/class-wad-discount.php on line 1420 . It is not related to our theme.
Error log → https://prnt.sc/LNo8zg7vLxSm
Fix for such error should be added directly in the plugin’s file, so you need to contact the plugin’s author.

For this time we added a workaround solution in woo-advanced-discounts/includes/class-wad-discount.php but this fix will be removed after plugin update so they should implement it globally.
Before → https://prnt.sc/aPfJnQ5q-H-t
After → https://prnt.sc/6vYt1iEdAkHR

Describing you the issue in a few words we can tell you that $args[‘cross_sells’] does not contain products objects but only their ids. In such case, they should add conditions to check if there are full products objects or only ids for making the array_map function applied.

Kind Regards,
8theme team

#363188 Copied
Tagged: display, error, product, single, themes, woocommerce, wordpress
Viewing 6 results - 1 through 6 (of 6 total)