Can’t update any plugins. Every plugins take too much time but the ending they are not updated

This topic has 6 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: alimrangpby
    alimrangpby
    Participant
    August 10, 2023 at 11:32

    Last few days I am facing this problem. Can’t update plugins properly. every plugins update takes too much time and the endings most of them are not updated.

    I am waiting 15 minutes to update xstore theme and it’s give me the same massage ( https://prnt.sc/eLhRO5wsU0Xk )

    Try to disable lightspeed cache but not getting any changes.

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 12:10

    Hello, Alimrangpby,

    Thank you for contacting us and for using XStore.

    Have you created a backup before the theme update? If so, please provide temporary wp-admin access, so we can help you with the theme update.

    Also, please let us know what exactly plugins can’t be updated.

    Kind Regards,
    8theme team

    Avatar: alimrangpby
    alimrangpby
    Participant
    August 10, 2023 at 12:31

    yes I am using updraftplus plugin to backup my site. Please check the private content area. Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 12:40

    Hello, Alimrangpby,

    We’ve updated the theme on your site.
    Please check.

    Kind Regards,
    8theme team

    Avatar: alimrangpby
    alimrangpby
    Participant
    August 10, 2023 at 12:45

    Thanks . Please can you share me how to solve this problem. I am trying it in 3 days

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 13:00

    Hello, Alimrangpby,

    We downloaded XStore from this page https://www.8theme.com/downloads/ and uploaded in on your site via Appearance > Themes.

    Please do not update the Core plugin before the theme update next time.

    Kind Regards,
    8theme team

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