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Video does not show when open the gallery

This topic has 4 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

inva

Participant

August 15, 2023 at 15:22

This is a product that have a video.

https://broderie-viola.be/product/lensemble-de-draps-blancs-pour-adultes-avec-des-roses-violettes/

When I navigate with arrows, the video does appear. But if I open the first photo (pop up) and then see all the gallery, there is no video in there.

#364625 Copied Theme version: 9.1.13 WooCommerce version: 8.0.1

3 Answers

Rose Tyler

Support staff

August 15, 2023 at 15:46

Hello, Inva,

Thank you for getting in touch with us.

Please check how it works on our demo – https://xstore.8theme.com/elementor/product/product-classic/

Kind Regards,
8theme team

#364630 Copied

inva

Participant

August 16, 2023 at 09:04

It has the same problem on the demo. Videos dont appear when open the gallery

#364690 Copied

Rose Tyler

Support staff

August 16, 2023 at 09:07

Hello, Inva,

It is because this is not a problem, but a predefined behavior, that you were able to see before purchasing the theme.

If you want to improve current functionality or send a feature request, please do this via the next page – https://www.8theme.com/taskboard/ , so our developers team read it.

We hope this information is helpful.

Kind Regards,
8theme team

#364692 Copied
Tagged: fix woocommerce video, gallery problems, video issues, video not showing, woocommerce templates, wordpress troubleshooting
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