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I am facing few issues with my website with Xstore theme

This topic has 8 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

dipesh1947

Participant

August 17, 2023 at 19:49

Highlighting the issues here:
1: Recently Viewed Products feature is not working on mobile
2: ‘Buy 3 or more’ banner is showing on the product page. I tried to remove it using a single product builder but found that the banner shows by default along with the short description. I want to remove this.
3: Also, in the mini cart, there is a line showing-Free shipping over 49$, I want to remove this

Please, contact administrator
for this information.

#364845 Copied Theme version: 9.1.13

7 Answers

Tony Rodriguez

Support staff

August 18, 2023 at 05:47

Hello, @dipesh1947,

Thank you so much for purchasing our theme and contacting our support center.

1. We have conducted a thorough examination of your website on a personal mobile device and found no issues. The ‘Recently Viewed Products’ feature on the Single Product page is functioning as expected. For your reference, we have attached a video demonstrating this.https://www.veed.io/view/64d050b6-ba23-4105-a90a-cb8e01c9a773?sharingWidget=true&panel=share

2. We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. Please note that we have deactivated the Quantity Discounts feature, which can be found in the XStore dashboard under Sale Booster > Quantity Discounts.

Kindly refer to the image provided in the following link for further reference:https://imgur.com/jIpptZ2 , https://imgur.com/OMDU4uX

3. We are pleased to inform you that your reported issue has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache. Please note that we have removed the promotional message content located in XStore > Theme Options > Header Builder > Cart.

Kindly refer to the image provided in the following link for further reference:https://imgur.com/DseytaU , https://imgur.com/2sKvS1g

Best Regards,
8Theme’s Team.

#364856 Copied

dipesh1947

Participant

August 24, 2023 at 20:49

Hi,
Thanks for your help.
Meanwhile, I am facing a new problem.
I have enabled one site-wide header, but when I am viewing the shop page from mobile, the header shows like that of a desktop.
Shop link: https://unkommon.in/index.php/shop/
P.S. I have a different header style for desktop and mobile.

#365590 Copied

Tony Rodriguez

Support staff

August 25, 2023 at 06:41

Hello, @dipesh1947,

Thank you for your prompt response.

We have conducted a thorough examination of your site using a personal mobile device and found no issues. Both the desktop and mobile headers appear to be functioning correctly.

Please find attached screenshots for your reference:

– Desktop view: https://imgur.com/ZEU4g30
– Mobile device view : https://postimg.cc/LYm0qVCK

The issue you are experiencing may be due to cache problems on your end. We recommend that you clear all cache, including plugin and browser cache, and then revisit your site.

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team.

#365612 Copied

dipesh1947

Participant

August 25, 2023 at 07:09

Hi,
I see the problem still exists.
I tried with a new browser both on desktop and mobile.
Mobile home screenshot link: https://postimg.cc/c6cBWJRc
Mobile shop screenshot link: https://postimg.cc/FYYy0g2P
Desktop home screenshot link: https://postimg.cc/XBWZBV4c
Desktop shop screenshot link: https://postimg.cc/V0X6z2tr

There is an abnormal activity as the header is not working properly on all pages

#365616 Copied

Tony Rodriguez

Support staff

August 25, 2023 at 07:22

Hello, @dipesh1947,

We appreciate your cooperation and the provision of the necessary screenshots.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

The resolution was achieved by disabling the Mobile Optimization option located under XStore > Theme Options > General. This action has effectively addressed the problem you were experiencing.

Best Regards,
8Theme’s Team.

#365618 Copied

dipesh1947

Participant

August 25, 2023 at 07:25

Thanks.
The mobile site is fine now.
However, the desktop shop header issue still exists.
The desktop shop header shows the mobile header and the footer does not show up

#365619 Copied

Tony Rodriguez

Support staff

August 25, 2023 at 08:18

Hello, @dipesh1947,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

In order to address the problem, we have deactivated the LiteSpeed Cache plugin on your site. This action has effectively resolved the issue at hand.

For further understanding, we have provided a reference video in the private content area. We strongly recommend you watch it.

Moving forward, we suggest using a compatible cache plugin such as the WP-Rocket Cache plugin. This plugin is known for its compatibility and efficiency.

To learn more about the WP-Rocket Cache plugin, please visit the following link: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

We trust this resolution will enhance your site’s performance.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#365636 Copied
Tagged: fix xstore theme errors, resolve website issues, website problems wordpress, woocommerce template difficulties, wordpress woocommerce solutions, xstore theme issues, xstore theme troubleshooting
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