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My site does not load on the mobile at all.

This topic has 8 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

aniwalunj

Participant

August 21, 2023 at 11:52

My site is not loading on the mobile at all. Please help.
Thank you

Please, contact administrator
for this information.

#365121 Copied Theme version: Marseille04 WooCommerce version: 8.0.2

7 Answers

Rose Tyler

Support staff

August 21, 2023 at 12:03

Hello, Aniwalunj,

Thank you for contacting us and for using XStore.

Please clear cache and check now.

If you want to use XStore AMP plugin, please read this article – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Kind Regards,
8theme team

#365122 Copied

aniwalunj

Participant

August 21, 2023 at 12:14

I did it. It still doesn’t work. Please help.

#365125 Copied

Rose Tyler

Support staff

August 21, 2023 at 12:33

Hello, Aniwalunj,

We’ve checked your site from mobile and it works fine – https://prnt.sc/5-nHV1_FYfxc
Please clear cache of your mobile browser and check one more time, try to check from another device or browser.

Kind Regards,
8theme team

#365130 Copied

aniwalunj

Participant

August 21, 2023 at 12:36

Restarted the mobile. It works fine now. Thank you for quick replies.

#365132 Copied

Rose Tyler

Support staff

August 21, 2023 at 12:49

Hello, Aniwalunj,

Thank you for your response.

Could you, please change the text of the rating in this case – https://prnt.sc/y0DQJotCiSzz ?

Kind Regards,
8theme team

#365137 Copied

aniwalunj

Participant

August 21, 2023 at 14:22

After some time the problem reappeared. Site does not load on the mobile again. I cleared the cache both on my computer and mobile. Restarted the mobile and it still doesn’t work.

Please help.

Please contact administrator
for this information.

#365157 Copied

Rose Tyler

Support staff

August 21, 2023 at 14:31

Hello, Aniwalunj,

Please provide us with FTP access, we will check the situation more deeply. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#365158 Copied
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My site does not load on the mobile at all.

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