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Active Xstore Core Failed, please help - by KK

This topic has 6 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

KK

Participant

September 5, 2023 at 03:45

Could you help to solve this?
Reinstall Core
Tested with all plugin de-active, still same.

Fatal error: Declaration of Kirki_Extended::add_field($config_id, $args) must be compatible with Kirki\Compatibility\Kirki::add_field($config_id, $args = []) in /home/581265.cloudwaysapps.com/uwyjbkbwtf/public_html/wp-content/plugins/et-core-plugin/app/models/customizer/addons/etheme-lazy/kirki-extended.php on line 36

#366618 Copied Theme version: 9.1.13 WooCommerce version: 8.03

5 Answers

Tony Rodriguez

Support staff

September 5, 2023 at 05:14

Hello, @KK,

We appreciate your recent purchase of our theme and your subsequent contact with our support center.

We would like to inquire if you have any plugins installed on your site. If so, we kindly request you to disable them and attempt to install Core afterward. It appears there may be a conflict with a third-party plugin.

We kindly request you to review the bundle plugin associated with the Xstore theme. You can access it via the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Should you have any further queries or concerns, please feel free to contact us. Our support team is always at your disposal.

Kind Regards,
8Theme Team.

#366619 Copied

KK

Participant

September 5, 2023 at 05:21

Thanks for your answer,
Even active only Woocommerce, can’t active Xstore Core.

#366620 Copied

Rose Tyler

Support staff

September 5, 2023 at 06:10

Hello, @KK,

We appreciate your prompt response.

Please provide temporary wp-admin and FTP access, so we can check the problem more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Waiting for your reply.

Kind Regards,
8theme team

#366623 Copied

KK

Participant

September 5, 2023 at 06:47

Thanks, Provided at private area.

KK

Please contact administrator
for this information.

#366625 Copied

Tony Rodriguez

Support staff

September 5, 2023 at 08:23

Hello, @KK,

We appreciate your provision of the login details. Upon accessing your site, we have discovered that the Xstore theme is not currently in use. Kindly refer to the attached image in the private content area for further clarification.

We advise you to install the Xstore theme on a freshly installed WordPress to prevent any potential issues. Following this, you will have the capability to install the Xstore core plugin on your site.

We kindly request you to peruse our theme documentation which provides detailed instructions on how to install the theme and core plugin. You can access this information via the following links:

1. Theme Installation: https://www.8theme.com/documentation/docs/theme-installation/
2. Included Plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We trust that this information will be of assistance to you.

Best Regards,
Team 8Theme

Please contact administrator
for this information.

#366629 Copied
Tagged: active xstore core fix, fixing active xstore core, help woocommerce xstore error, resolving xstore core failure, troubleshooting woocommerce xstore failure, wordpress woocommerce themes error, wordpress xstore core solution
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