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Footer For Mobile – Appears Like For A Desktop

This topic has 6 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

HDTeam

Participant

September 12, 2023 at 08:56

Hi!

Pls. help me to understand, why the footer on mobile devices has view like for a desktop device?

https://www.webpagescreenshot.info/#v2=Do6-Lmxol

Thanks..

#367277 Copied Theme version: 9.1.13 WooCommerce version: 8.0.2

5 Answers

Tony Rodriguez

Support staff

September 12, 2023 at 09:18

Hello, @HDTeam,

Thank you for contacting us and for using XStore.

1) We recommend disabling the Mobile Content Optimization feature (found under Xstore > Theme Options > General) if you are utilizing a cache plugin for mobile devices. This is due to the potential for conflict between the two optimization options. https://postimg.cc/qz33b1cQ

Should the issue persist, we kindly suggest temporarily disabling the CDN and cache Plugin on your site for further examination.

2) Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

We trust that these steps will assist in resolving your issue.

Yours sincerely,
8Theme’s Team

#367283 Copied

HDTeam

Participant

September 12, 2023 at 09:32

Hi!

Cloudlfare is in Development Mode, WPRocket in Safe Mode, all optimizations are OFF but footer is still same :/

Thanks..

#367284 Copied

Tony Rodriguez

Support staff

September 12, 2023 at 10:02

Hello, @HDTeam,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#367289 Copied

HDTeam

Participant

September 12, 2023 at 10:31

OK.. Thanks..

Please contact administrator
for this information.

#367291 Copied

Tony Rodriguez

Support staff

September 12, 2023 at 11:20

Hello, @HDTeam,

We appreciate your cooperation in providing us with the necessary login details.

We are pleased to inform you that the issue you were experiencing has been successfully resolved. We kindly request you revisit your site after clearing the cache on your mobile browser.

For your information, we have recreated the CSS and data under the path: Elementor > Tools > General.

To assist you further, we have recorded a video tutorial. We highly recommend you watch it in the private content area for your reference.

Best Regards,
Team 8Theme

Please contact administrator
for this information.

#367296 Copied
Tagged: advanced mobile footer, desktop-like mobile footer, efficient footer design, mobile footer wordpress, responsive woocommerce themes, woocommerce mobile optimization
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Footer For Mobile – Appears Like For A Desktop

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