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I try to include an active filter preview on the shop sidebar but it does not show

This topic has 10 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

Inesita

Participant

September 14, 2023 at 13:27

Hi,
I want to see the active filters on the side bar (or if there is the possibility a “delete active filters” area) but it does not show. Can you help?

Please, contact administrator
for this information.

#367481 Copied Theme version: 9.1.2 WooCommerce version: 8.1.0

9 Answers

Tony Rodriguez

Support staff

September 15, 2023 at 09:42

Hello, @Inesita,

We appreciate your recent communication and the provision of your login details.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

To address your concern, we have incorporated the 8theme Active Product Filters in the Shop sidebar. You can locate this under the WordPress dashboard, by navigating to Appearance > Widgets. This action has effectively resolved the issue at hand.

For your convenience and better understanding, we have created a video detailing the entire process. We encourage you to watch it in its entirety in the private content area for reference.

Best Regards,
8Theme’s Team.

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for this information.

#367554 Copied

Inesita

Participant

September 18, 2023 at 16:56

Your solution only works partly as I detail out in the video. Please can you help me out?

Please contact administrator
for this information.

#367792 Copied

Tony Rodriguez

Support staff

September 19, 2023 at 07:16

Hello, @Inesita,

We understand that you have implemented the “Active Product Filter” widget in your shop sidebar, which displays only active filters. Additionally, we understand that you have used multiple filter widgets in the same sidebar.

Your main concern is why when you select the filter it shows in the active filter, but after selecting the product category and product tags it disappears. This is the default behavior, as the product categories and tags are not coming from the filter widget, but rather from a separate widget called “product categories and product tags”. The other filters are coming from the filter widget.

We kindly request you to submit your requirement to our developer’s team via the following link: https://www.8theme.com/taskboard/

We hope this clarifies the matter.

Best regards,
8Theme’s Team

#367831 Copied

Inesita

Participant

September 19, 2023 at 08:32

And is there a way to reset the product categories and tags? If I select one category I can select another one but not reset them so that no specdific category is displayed.

#367841 Copied

Rose Tyler

Support staff

September 19, 2023 at 10:42

Hello, @Inesita,

Thank you for getting in touch with us.

We can’t check your widgets settings with the access you provided, please check – https://prnt.sc/GCVqGWCbCbZV

There are 2 product categories widgets: https://prnt.sc/5jhQFJEVwpUN Please try to use the filter widget.

Best regards,
8Theme’s Team

#367857 Copied

Inesita

Participant

September 19, 2023 at 16:03

Hi,
I just checked your suggestion and i have only the 8theme category installed and it still does not show. Can you check please?

Please contact administrator
for this information.

#367902 Copied

Rose Tyler

Support staff

September 20, 2023 at 05:52

Hello, @Inesita,

Please check next screenshots – https://prnt.sc/No6DfyCTRc18 > https://prnt.sc/77sm0QFw5-uR Then clear cache and check your Shop page.
We do not see any problem.

Best regards,
8Theme’s Team

#367937 Copied

Inesita

Participant

September 20, 2023 at 12:17

Ok, I deleted the other filter widget and now I see it right. Is there a way to organize the hirarchy of the categories? Like the “Complements” and “Bossa” are parent categories and the other ones are subcategories. In the “none 8theme widget” you can do it .

And where it still does not work is if you choose “esport” or “simbols” inside the Col·leccions Tag then you are not able to get a whole product view unless you go back to the home page and load the shop again. That is not very user friendly, Is there a soluton?

#367995 Copied

Rose Tyler

Support staff

September 20, 2023 at 12:43

Hello, @Inesita,

“Is there a way to organize the hirarchy of the categories?” – there is no such option.
“In the “none 8theme widget” you can do it .” – because this is not a filter, just a list of categories.

About tags, the behavior of this widget is independent of our theme. You can contact the support of WooCommerce plugin directly – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

#368002 Copied
Tagged: active filter preview, fix woocommerce problems, shop sidebar issues, woocommerce themes, wordpress technical support, wordpress themes customization
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