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Bunch of decommissioned testing domains showing up with licences, but not the actual live domain

This topic has 4 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Bas Kling

Participant

October 2, 2023 at 11:16

Hi,

not having logged in to the support dashboard, I’ve noticed this new overview of registered license domains. It struck me that a lot of old and decommissioned domains are shown (why? nothing’s hosted there) and our actual live site/domain isn’t listed.
Please explain/help

Please, contact administrator
for this information.

#369073 Copied Theme version: 5.1.14

3 Answers

Rose Tyler

Support staff

October 2, 2023 at 12:15

Hello, Bas Kling,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Kind Regards,
8theme team

#369094 Copied

Bas Kling

Participant

October 2, 2023 at 13:15

Hello Rose,

Thanks for getting back to me. Obviously, we know how to register the theme, as we’ve been using it for over 3 years.
My question is half answered: why doesn’t the overview list our live website’s domain?

#369109 Copied

Rose Tyler

Support staff

October 2, 2023 at 14:09

Hello, Bas Kling,

Maybe it was registered a long ago.
Go to your site dashboard > XStore > Welcome panel > unregister the theme and register it one more time. The site will appear in the list then.

Kind Regards,
8theme team

#369121 Copied
Tagged: best selling themes, decommissioned testing domains, domain licensing problems, live domain issues, woocommerce licensing, woocommerce themes
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Bunch of decommissioned testing domains showing up with licences, but not the actual live domain

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