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Child products are still browsable – How to completely hide

This topic has 15 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

gcl

Participant

October 3, 2023 at 14:22

Hi,

We make use of grouped and simple products, for example we have a product which has a few sizes. Once the customer adds the product to the cart when clicking on the product from the cart it directs me to the child product and not the parent (grouped) product page. Please can you let me know how this can be achieved. Rather than going to the individual product would like for it to be redirected to the grouped product.

Kind regards
gcl

#369220 Copied Theme version: 9.1.14

14 Answers

Rose Tyler

Support staff

October 3, 2023 at 15:56

Hello,

Thank you for getting in touch with us.

Please check how it works when the default WooCommerce theme – Storefront is activated (Appearance > Themes).

Kind Regards,
8theme team

#369234 Copied

gcl

Participant

October 4, 2023 at 10:04

It shows the child but no link. Is it possible to link to the grouped product?

#369306 Copied

Rose Tyler

Support staff

October 4, 2023 at 10:50

Hello,

Sorry but your answer is a bit unclear to us.
Could you describe in more details with videos?
If behavior is independent of the activated theme on site, we would recommend you to contact support of WooCommerce, because grouped products functionality come from them.
Additional customization in files is outside the scope of our basic support.

Kind Regards,
8theme team

#369314 Copied

gcl

Participant

October 4, 2023 at 13:44

Hi,

I tried changing the theme, but when changing back to xstore my settings have all gone. Luckily I have a backup stored somewhere else. Can you let me know which files I need to restore so that I can restore all my previous settings?

#369347 Copied

Rose Tyler

Support staff

October 4, 2023 at 15:32

Hello,

Settings should not gone just by changing the theme for a test.
Do you use a child theme? Maybe child theme was activated before but now you activated parent theme? These 2 themes have different settings.

Kind Regards,
8theme team

#369353 Copied

gcl

Participant

October 4, 2023 at 15:39

Thank you, this is working now. I will compare the two themes and show the difference relating to my initial question.

#369359 Copied

Rose Tyler

Support staff

October 5, 2023 at 08:00

Hello,

You’re welcome!

Kind Regards,
8theme team

#369413 Copied

gcl

Participant

October 5, 2023 at 11:34

Hi,

I need a bit of help regarding the main and child theme. As you correctly mentioned I used the main theme and thought I had lost all of my settings, due to this I made changes to the main theme but now the child theme seems to be affected as I don’t have the product category list on when browsing the catalogue. Is it possible to reset the settings on the main theme so that the child theme is showing correctly?

Please contact administrator
for this information.

#369446 Copied

Rose Tyler

Support staff

October 5, 2023 at 11:51

Hello,

When you change the theme on site, widgets may change positions, but it can be simply fixed: go to Appearance > Widgets > add Product categories widget into the Shop sidebar area https://prnt.sc/Tdfn4WShVQ_S

Kind Regards,
8theme team

#369448 Copied

gcl

Participant

October 5, 2023 at 12:42

This worked. Thank you.

So back to my original issue, when I open the basket I can see the products but clicking on them goes to the child product instead of the grouped product.
The child products are all hidden but they still show when a user clicks on the link. Is there a way to stop child products being viewed and also when they click on the products in the basket it goes to the main grouped product page.

Please contact administrator
for this information.

#369459 Copied

Rose Tyler

Support staff

October 5, 2023 at 13:49

Hello,

Please answer the first question we asked you: how it works with the Storefront theme activated?
We suppose that your question is independent of our theme functionality, and you need to contact WoooCommerce support with your request – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

#369464 Copied

gcl

Participant

October 5, 2023 at 14:00

On the default Woocommerce theme it does not show the full product name it only shows the Child product, with Xstore it shows the Grouped product > Child.

#369468 Copied

Rose Tyler

Support staff

October 5, 2023 at 14:08

Dear,

I need to get from you more detailed explanation with screenshots or even videos to be able to pass this topic to dev team.

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

#369469 Copied

Rose Tyler

Support staff

October 5, 2023 at 15:50

Hello,

If we have understood you correctly, your request was as follows:

1. If a product is a group product (i.e., it consists of several other products), then all these products are purchased when buying the group product.

2. When switching to cards, if a product was a child product (added from a group product), the link was not to it but to its group product (from which it was added).

3. This cannot be implemented because when adding a group product, all regular products are simply added and there is nothing unique to know that it was specifically added from a group product.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Kind Regards,
8theme team

#369481 Copied
Tagged: disable woocommerce child products, hide child products woocommerce, prevent browsing child products, secure woocommerce child items, wordpress child products privacy, wordpress woocommerce template customization
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