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Could not move the old version to the upgrade-temp-backup directory.

This topic has 10 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

veryvivid20

Participant

October 3, 2023 at 14:53

Hello, I get the following message when trying to update my theme: An error occurred while updating xstore: Could not move the old version to the upgrade-temp-backup directory.

I seem to be having styling issues due to this.

#369223 Copied Theme version: 9.1.14

9 Answers

Rose Tyler

Support staff

October 3, 2023 at 15:21

Hello, Veryvivid20,

Thank you for contacting us and for using XStore.

Could you provide temporary wp-admin and FTP access?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#369227 Copied

veryvivid20

Participant

October 3, 2023 at 16:17

Hello, you can use the following admin details in the private content

Please contact administrator
for this information.

#369237 Copied

Rose Tyler

Support staff

October 4, 2023 at 06:54

Hello, Veryvivid20,

We appreciate your prompt response.

But you forget to provide FTP access. Please provide FTP access and confirm that you create a full backup, then we will be able to check the problem more deeply and update the theme.

Kind Regards,
8theme team

#369255 Copied

veryvivid20

Participant

October 4, 2023 at 10:31

Hello the FTP access details are now on the private content areas

Please contact administrator
for this information.

#369309 Copied

Rose Tyler

Support staff

October 4, 2023 at 10:43

Hello, Veryvivid20,

1/ We’ve uploaded the latest version of the theme on your site via Dashboard.

2/ Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#369311 Copied

veryvivid20

Participant

October 4, 2023 at 10:48

That is fantastic, thank you so much for your help and quick fix!

#369313 Copied

Rose Tyler

Support staff

October 4, 2023 at 10:50

Hello, Veryvivid20,

You’re welcome!

Kind Regards,
8theme team

#369315 Copied

veryvivid20

Participant

October 9, 2023 at 13:23

Hi Rose, I’m still struggling with the logo on the site. I’ve re uploaded it as you suggested, how ever it’s still showing as broken.

#369753 Copied

Rose Tyler

Support staff

October 9, 2023 at 14:38

Hello, Veryvivid20,

If the problem can’t be solved by re-uploading, you need to follow our second recommendation ask your hosting provider to fix this Mixed content issue
https://www.wpbeginner.com/plugins/how-to-fix-the-mixed-content-error-in-wordpress-step-by-step/

Kind Regards,
8theme team

#369766 Copied
Tagged: fix woocommerce upgrade-temp-backup issue, overcoming wordpress templates upgrade challenges, resolve woocommerce upgrade-temp-backup directory problem, solving woocommerce old version moving error, wordpress woocommerce templates upgrade error
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