Return to previous page

Incorrect display of the site in the browser

This topic has 4 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

Yirtimd

Participant

October 9, 2023 at 15:03

Hello!
Tell me what could be the problem?
My main browser is Chrome, and changes and the site are not displayed correctly there.
But in another browser, for example Safari, everything is correct. Where is the mistake?

Correct in Safari
https://i.postimg.cc/1tgLfJR3/2023-10-09-16-56-59.png
https://i.postimg.cc/WpgHCDhC/2023-10-09-16-57-04.png

Incorrect in Chrome
https://i.postimg.cc/T1JQwDbP/2023-10-09-16-57-08.png

#369769 Copied Theme version: 9.1.14 WooCommerce version: v.8.1.1

3 Answers

Rose Tyler

Support staff

October 9, 2023 at 15:22

Hello, Yirtimd,

Thank you for contacting us and for using XStore.

Your 3rd screenshot is not visible to us.

Please provide temporary wp-admin access, so we can check your settings.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#369771 Copied

Yirtimd

Participant

October 13, 2023 at 12:08

I apologize for the third screenshot.
Apparently something went wrong.
Gave you access to WP Dashboard

Please contact administrator
for this information.

#370074 Copied

Tony Rodriguez

Support staff

October 13, 2023 at 12:56

Hello, @Yirtimd,

We have successfully accessed your website and conducted a thorough examination. We discovered that your site operates seamlessly in Customizer mode on the Chrome browser. Here is a screenshot for your reference: https://postimg.cc/jCGKbX7H

However, we noticed that images are not being displayed on the frontend. Additionally, several issues were identified in your site console. Please refer to the following screenshot for more details: https://postimg.cc/67m6GNyS

Upon further investigation, we found that these issues are primarily related to the SSL certificate of your website, which appears to be causing the main problem.

The error message “Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID” typically indicates a problem with the SSL/TLS certificate of a website. This error occurs in web browsers when the browser can’t establish a secure connection to the website due to issues with the website’s SSL certificate.

So we kindly suggest you to reach out to your hosting provider and ask to Install the SSL on your site and make sure to run it smoothly as well.

We look forward to assisting you in resolving these issues.

Best Regards,
8Theme’s Team

#370087 Copied
Tagged: browser compatibility problems, fix woocommerce display, improve woocommerce performance, optimize woocommerce site, site display issues, troubleshoot wordpress themes, wordpress woocommerce themes
Viewing 4 results - 1 through 4 (of 4 total)