Return to previous page

Header breaks whenever there’s a product in the cart

This topic has 6 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

g96

Participant

October 21, 2023 at 05:00

I noticed a strange issue with my site. When a product is added to the cart, a duplicate main header appears. If the product gets removed it will go back to normal. Also, when you click the cart, the slide out cart panel is obscured by the two headers.

I also noticed that this would occur on every page except the cart/checkout page.

(I accidently posted this twice somehow, please delete one of them)

Please, contact administrator
for this information.

#370974 Copied Theme version: 9.2.2 WooCommerce version: 8.21

5 Answers

Rose Tyler

Support staff

October 21, 2023 at 12:02

Hello,

Thank you for contacting us and for using XStore.

Please record a video of the problem, clear cache of the browser before this. We’ve checked your site header after adding a product to the cart and there is no problem visible.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Kind Regards,
8theme team

Please contact administrator
for this information.

#370989 Copied

g96

Participant

October 21, 2023 at 12:36

Hi,

Thanks for responding quicky.

I have tried clearing my cache, used incognito mode and also tried multiple browsers and I keep getting the same problem. I have sent a link for the video.

Please contact administrator
for this information.

#370993 Copied

Rose Tyler

Support staff

October 21, 2023 at 13:30

Hello,

We appreciate your prompt response.

– In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

– The problem can be caused by changes in files or by custom scripts. Do you use a child theme? please check what custom changes were done there.

Kind Regards,
8theme team

#370998 Copied

g96

Participant

October 21, 2023 at 13:57

Hello,

Thank you, I narrowed it down to the WooCommerce PayPal Payments. As soon as this is disabled the header returns to normal.

#371000 Copied

Rose Tyler

Support staff

October 21, 2023 at 15:45

Hello,

Thank you for letting us know. We would recommend you to contact support of the WooCommerce PayPal Payments plugin.

Kind Regards,
8theme team

#371017 Copied
Viewing 6 results - 1 through 6 (of 6 total)