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I imported the classic template but he doesn’t match the theme of the demo.

This topic has 11 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

  • Avatar: finn
    finn
    Participant
    October 22, 2023 at 12:28

    I imported the classic template but he doesn’t match the theme of the demo and I don’t know how to edit it?
    https://ibb.co/svQ5NHY

    #371066 Copied Theme version: 9.2.2
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 13:35

    Hello, Finn,

    Thank you for contacting us and for using XStore.

    Please provide URL of your site and temporary wp-admin access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    #371074 Copied
    Avatar: finn
    finn
    Participant
    October 22, 2023 at 13:43

    ok,here

    Please contact administrator
    for this information.
    #371076 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 13:53

    Hello, Finn,

    https://prnt.sc/tGhb1uTMBujo – we can’t log in. Please check.

    Kind Regards,
    8theme team

    #371079 Copied
    Avatar: finn
    finn
    Participant
    October 22, 2023 at 14:43

    try this

    Please contact administrator
    for this information.
    #371082 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 15:25

    Hello, Finn,

    We appreciate your prompt response.

    Please downgrade the PHP version from 8.2.9 version to 8.0, then temporarily disable 3rd party plugins, for example – LiteSpeed Cache, Hostinger AI Assistant, Starter Templates, Elementor Pro. After that, go to XStore > Import demos > click on Delete content button, then run import one more time.
    Let us know the result.

    Kind Regards,
    8theme team

    #371085 Copied
    Avatar: finn
    finn
    Participant
    October 23, 2023 at 03:03

    I did what I was asked to do, but it still doesn’t display properly.

    #371128 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 23, 2023 at 08:00

    Hello, @finn,

    We appreciate your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache to confirm the resolution.

    Furthermore, we have successfully installed the Xstore Child theme and imported the classic demo on your site. For your reference, we have attached an image in the private content area.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    Team 8Theme.

    Please contact administrator
    for this information.
    #371140 Copied
    Avatar: finn
    finn
    Participant
    October 23, 2023 at 08:15

    Why am I not the main administrator and I can’t remove you?

    #371142 Copied
    Avatar: finn
    finn
    Participant
    October 23, 2023 at 08:20

    https://prnt.sc/cchANUdx084v

    #371145 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 23, 2023 at 09:37

    Hello, @finn,

    We apologize for any inconvenience you may have experienced. To assist you in resolving your issue, we kindly suggest you refer to the following article: https://www.wpbeginner.com/wp-tutorials/how-to-change-your-wordpress-username/

    Additionally, we recommend reaching out to your service provider and requesting their assistance in rectifying this matter.

    We trust that this information will be beneficial to you. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    #371164 Copied

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The issue related to '‘I imported the classic template but he doesn’t match the theme of the demo.’' has been successfully resolved, and the topic is now closed for further responses

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