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No Dealer Contact Area Available on single product page

This topic has 8 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by Rose Tyler

Graeme

Participant

October 26, 2023 at 22:56

Hello

I have noticed on my product single page that there is no button or option for a customer to contact a dealer direct from the product.
I was using another theme before with the same plugins, better messages, yith auctions, wcfm and there was a message box on the page.

I created a button at the top of the page but its far from adequate. How or what must I do to get a dealer contact message box or button somewhere on that single product page?

Thanks in advance

#371692 Copied Theme version: 9.2.2

7 Answers

Rose Tyler

Support staff

October 27, 2023 at 07:59

Hello, Graeme,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/docs/request-a-quote/
Also, you can add a Request quote button via Theme Options > WooCommerce > Single Product builder.

We hope this information is helpful.

Kind Regards,
8theme team

#371719 Copied

Graeme

Participant

October 27, 2023 at 09:46

Hello

I installed the pop up as per the instructions but it didnt pop up. I also activated the fake views count and that didnt pop up either. Nothings popping today
I de-activated all cache plugins and cloudflare and cleared my browser but the two sales boosters I activated refuse to pop.

This is already a headache and I need to get it sorted please.

Appreciate everything so far

Please contact administrator
for this information.

#371741 Copied

Rose Tyler

Support staff

October 27, 2023 at 13:00

Hello, Graeme,

We appreciate your prompt response.

Please check now – https://prnt.sc/dvDjGu1-xT_t (Theme Options > WooCommerce > Single Product builder).

and https://prnt.sc/Ut4TObwS5TUs > https://prnt.sc/5EHh30-PCAoW

this https://prnt.sc/cqwiFw6zHDTV is here – https://prnt.sc/eVpw0AzPJ3an (it is not a popup).

We hope this information is helpful.

Kind Regards,
8theme team

#371770 Copied

Graeme

Participant

October 28, 2023 at 03:47

I appreciate the effort and I am grateful for the fake views app. The other ones I have sadly deleted for now as I cant see how they will work in a multi vendor type situation.

I require any dealer to have contact directly from any listing they advertise directly from a single product page. I installed Better Messages plugin hoping that would do it but its not visible on the Single Product Page. Then I installed WPdiscuz which is ok but does not send notifications when a new message is posted.
I need a message system that goes directly to the seller/vendors email or Whatsapp etc.

#371831 Copied

Rose Tyler

Support staff

October 29, 2023 at 10:57

Hello, Graeme,

Multi vendor functionality comes from an additional plugin, so we would recommend you contact support of the vendor plugin you are using to get assistance or advice to achieve the desired result.
Such functionality is not a part of our theme currently, so we can’t assist you, unfortunately, in a situation that is independent of our theme.

We hope for your understanding.

Kind Regards,
8theme team

#371908 Copied

Graeme

Participant

October 30, 2023 at 05:57

Thank you for the reply. Yes I understand its the Multivendor thats causing some of this and that they have a module that works but its stupidly expensive and their support is minimal at the best of times lol.

Is it possible to add a shortcode via Xstores Builder panel for the Product Shop page as I cant edit it via Elementor

Cheers

#371967 Copied

Rose Tyler

Support staff

October 30, 2023 at 09:58

Hello, Graeme,

If you buy any product in the Supermarket and this product is not ok for you do you go then to barber shop to get help? This is just the same way you want us to help you with shortcodes that should be asked for in the plugin.

We always strive to assist our clients. However, we regret to inform you that in this particular case, the request is beyond our control and responsibility.

Hope for your understanding.

Kind Regards,
8theme team

#371983 Copied
Tagged: customizable woocommerce, ecommerce solution, no dealer contact, online store builder, single-product page, woocommerce templates, wordpress
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