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Help auction not worked We installed an auction plugin WooCommerce Simple Auction,

This topic has 8 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Zezva

Participant

October 27, 2023 at 10:46

Hello, we use your design XSTORE on WooCommerce. We installed an auction plugin WooCommerce Simple Auction, which does not show bids and timers on the product page. Please help us integrate the plugin. We tried it on another design and it works fine.
We disabled the builder and it works but the product design is no longer beautiful. Can you help us solve the problem?
After the builder was disabled, the design of product changed, it is no longer beautiful. We have brought 2 license of your theme, we are going to buy more. Please help us to solve the problem.

#371753 Copied Theme version: 9.2.2

7 Answers

Rose Tyler

Support staff

October 27, 2023 at 12:21

Hello, Zezva,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide temporary wp-admin and FTP access, so we can check what can be done to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#371759 Copied

Zezva

Participant

October 27, 2023 at 12:26

Where can I send you the requested information? I don’t want it to be public

#371761 Copied

Rose Tyler

Support staff

October 27, 2023 at 12:37

Hello, Zezva,

Private Content area here – https://prnt.sc/7d6kFqishj0h

Kind Regards,
8theme team

#371764 Copied

Zezva

Participant

October 27, 2023 at 12:46

provide you with information

Please contact administrator
for this information.

#371766 Copied

Rose Tyler

Support staff

October 27, 2023 at 14:25

Hello, Zezva,

1/ Please provide correct wp-admin access – https://prnt.sc/BK6M6bZ2NpU5

2/ Provide an example (screenshot or video) of the desired result you want to get.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

#371784 Copied

Zezva

Participant

October 27, 2023 at 14:47

now its correctly wp-admin access. please help us

Please contact administrator
for this information.

#371788 Copied
Rose Tyler

Support staff

October 27, 2023 at 17:19
Hello, Zezva,

We’ve added a fix for you in /wp-content/themes/xstore-child/functions.php
```
if ( ! is_admin() || defined('DOING_AJAX') ) {

    // Product Add to cart
    add_action( 'etheme_woocommerce_template_single_add_to_cart', 'woocommerce_auction_add_to_cart', 30 );

    add_action( 'etheme_woocommerce_template_single_add_to_cart', 'woocommerce_auction_ajax_conteiner_start', 21 );
    add_action( 'etheme_woocommerce_template_single_add_to_cart', 'woocommerce_auction_condition', 23 );
    add_action( 'etheme_woocommerce_template_single_add_to_cart', 'woocommerce_auction_countdown', 24 );
    add_action( 'etheme_woocommerce_template_single_add_to_cart', 'woocommerce_auction_dates', 24 );
    add_action( 'etheme_woocommerce_template_single_add_to_cart', 'woocommerce_auction_reserve', 25 );
    add_action( 'etheme_woocommerce_template_single_add_to_cart', 'woocommerce_auction_sealed', 25 );
    add_action( 'etheme_woocommerce_template_single_add_to_cart', 'woocommerce_auction_max_bid', 25 );
    add_action( 'etheme_woocommerce_template_single_add_to_cart', 'woocommerce_auction_bid_form', 25 );
    add_action( 'etheme_woocommerce_template_single_add_to_cart', 'woocommerce_auction_ajax_conteiner_end', 27 );

    if ( is_user_logged_in() ) add_action( 'etheme_woocommerce_template_single_add_to_cart', 'woocommerce_auction_pay', 26 );
}
```
Please clear cache and check now.

Kind Regards,
8theme team
#371817 Copied
Tagged: fix auction plugin woocommerce, help auction plugin wordpress, resolve woocommerce auction plugin issues, woocommerce auction plugin troubleshooting, woocommerce simple auction plugin, woocommerce wordpress templates
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