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How to delete everything from XStore in Elementor?

This topic has 13 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

Thomas STHLM

Participant

October 31, 2023 at 15:27

Hi!
I have uninstalled all demo content, category’s + delete XStore theme I WP
But it still options left In Elementor meny when to create new pages. It still starts the XStore builder when I create a new blank template I Elementor.
What to do? I can send screenshots if you like? Easyer to show what I mean.

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#372151 Copied Theme version: 9.2.3

12 Answers

Tony Rodriguez

Support staff

November 1, 2023 at 08:09

Hello, @Thomas STHLM,

Thank you for contacting us and for using XStore.

We regret to inform you that your request is somewhat unclear to us. We kindly request you to provide a detailed description of the problem you are facing, as well as your desired outcome.

Additionally, we would appreciate it if you could provide a screenshot or video of the issue and share it with us in the private content area of this topic. This will enable us to better understand your situation and provide you with the appropriate assistance.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

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#372202 Copied

Thomas STHLM

Participant

November 2, 2023 at 11:28

Movies in privat content area

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#372328 Copied

Tony Rodriguez

Support staff

November 2, 2023 at 12:15

Hello, @Thomas STHLM,

Thank you for your response.

We regret to inform you that we have been unable to access the video you provided, which illustrates the problem you are experiencing. The URL you provided under the private content area appears to be invalid.

For us to better assist you, we kindly request that you provide a valid and working URL of the video or screenshots that clearly demonstrates the issue at hand.

For your reference, we have attached a screenshot. https://postimg.cc/5XCpWFky

To ensure a comprehensive understanding of the problem, we recommend recording a video and uploading it on a file-sharing service such as https://wetransfer.com/ or https://streamable.com/. Once done, please provide us with the URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
8Theme’s Team

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#372339 Copied

Thomas STHLM

Participant

November 2, 2023 at 13:40

New Links

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#372350 Copied

Tony Rodriguez

Support staff

November 2, 2023 at 14:05

Hello, @Thomas STHLM,

1) We appreciate your effort in providing the video illustrating the issue you are experiencing. If your intention is to completely remove all content from XStore in Elementor on your website, we recommend the following steps:

1. Deactivate the XStore Theme. This can be done by navigating to Appearance > Themes on your dashboard.
2. Deactivate the XStore core plugin. This can be found under Wp-dashboard > Plugins > Installed plugins.

After completing these steps, please ensure to clear all cache before checking your site again.

2) We recommend a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

We trust that these instructions will effectively resolve your issue.

Best Regards,
8Theme’s Team

#372352 Copied

Thomas STHLM

Participant

November 2, 2023 at 14:32

Thanks.
I have done this:
1. Deactivate the XStore Theme. This can be done by navigating to Appearance > Themes on your dashboard.
2. Deactivate the XStore core plugin. This can be found under Wp-dashboard > Plugins > Installed plugins.
3. After completing these steps, please ensure to clear all cache before checking your site again.

But it still content left under Appearance.

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#372355 Copied

Thomas STHLM

Participant

November 2, 2023 at 14:33

Sorry wrong URL

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#372356 Copied

Tony Rodriguez

Support staff

November 3, 2023 at 05:36

Hello, @Thomas STHLM,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#372399 Copied

Thomas STHLM

Participant

November 3, 2023 at 18:14

Please have a look

Inlog i private

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#372513 Copied

Tony Rodriguez

Support staff

November 4, 2023 at 07:09

Hello, @Thomas STHLM,

Thank you for your response.

We regret to inform you that we are currently unable to access your website due to invalid or non-functional WP-Admin login details that you have provided. For your reference, we have attached an image under the private content area.

In order to assist you effectively, we kindly request you to provide us with valid and working WP-Admin access details. This will enable us to examine the issue and provide you with the necessary assistance.

We apologize for any inconvenience caused and appreciate your understanding in this matter.

Best Regards,
8Theme’s Team

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#372531 Copied

Thomas STHLM

Participant

November 4, 2023 at 21:54

Hi!
Try again now with same

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#372565 Copied

Tony Rodriguez

Support staff

November 6, 2023 at 06:08

Hello, @Thomas STHLM,

We appreciate your prompt response. Upon reviewing your website, we have determined that our XStore Theme and XStore Core Plugin are not currently in use on your site.

Additionally, we have made modifications to your homepage using Elementor. We noticed that there are no widgets present in the left sidebar panel from XStore. You have the option to delete this section on the page and subsequently update it. Please refer to the attached image for further clarification. https://ibb.co/MPhKYyx

We trust that this information will assist in resolving your issue.

Best Regards,
8Theme’s Team

#372651 Copied
Tagged: delete xstore content, efficient xstore cleanup, elementor guide, elementor xstore tutorial, woocommerce best sellers, xstore woocommerce themes
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