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URGENT ATTENTION !! Getting Error on Website While Installing X store

This topic has 34 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

Faiz

Participant

November 3, 2023 at 13:10

Hello Team, we hope you’re having a good day yesterday i enquired about the theme and i have successfully purchased the theme but while installing and importing the theme Marsillie -3 i am getting this error also its an ecommerce website and it’s effecting our customers, we would request you to kindly look into this on priority and help us out.
Thank you.

error code : error while install of et-core-plugin plugin!

#372447 Copied Theme version: 9.2.2

33 Answers

Rose Tyler

Support staff

November 3, 2023 at 13:13

Hello, Faiz,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access, so we can take a closer look.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#372448 Copied

Faiz

Participant

November 3, 2023 at 13:29

Kindly Share us the Email id to add the Admin User

#372453 Copied

Rose Tyler

Support staff

November 3, 2023 at 13:33

Hello, Faiz,

You can use any email for it.

Kind Regards,
8theme team

Please contact administrator
for this information.

#372454 Copied

Faiz

Participant

November 3, 2023 at 13:38

Sure, Please Find the Details.

We are facing issue while importing the Demo Theme Marsilie-3 also we would request you to help us configure for our store it is hampering our customers.
Thank you

image : https://snipboard.io/wUOK7p.jpg

Please contact administrator
for this information.

#372455 Copied

Faiz

Participant

November 3, 2023 at 13:52

Hello Ross Are you with me ? Kindly please response

#372456 Copied

Rose Tyler

Support staff

November 3, 2023 at 14:19

Hello, Faiz,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your message and moved the purchase code into the Private Content area.

We can’t log in. Please disable jetpack plugin and try to login by yourself using the credentials you provided for us, to make sure that access is correct.

3rd-party plugins on your site likely are the reason for the problem with demo content.

Kind Regards,
8theme team

#372460 Copied

Faiz

Participant

November 3, 2023 at 14:22

Where i can share the details team then?

#372462 Copied

Faiz

Participant

November 3, 2023 at 14:22

Please find the attached its working now

Please contact administrator
for this information.

#372463 Copied

Rose Tyler

Support staff

November 3, 2023 at 14:26

Hello, Faiz,

You’ve not disabled the jetpack plugin and have not provided correct wp-admin access – https://prnt.sc/QSKgX6jXPFtn

Kind Regards,
8theme team

#372465 Copied

Faiz

Participant

November 3, 2023 at 14:28

Hello Team Kindly Log in this link. in private content area

Please contact administrator
for this information.

#372466 Copied

Rose Tyler

Support staff

November 3, 2023 at 14:35

Hello, Faiz,

You have 68 plugins activated, they take a lot of server source and causes problems. Go to WooCommerce > Status > Logs > you need to solve this memory error – https://prnt.sc/AvixnvGSLZEb Contact your hosting provider to fix it from his side or try to follow this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
We can’t fix it from our theme side, because this relates to your server.

Kind Regards,
8theme team

#372471 Copied

Faiz

Participant

November 3, 2023 at 14:38

What can we do now ? kindly Suggest

#372473 Copied

Rose Tyler

Support staff

November 3, 2023 at 14:40

Hello, Faiz,

Contact your hosting provider and ask to fix this https://prnt.sc/AvixnvGSLZEb

Kind Regards,
8theme team

#372475 Copied

Faiz

Participant

November 3, 2023 at 14:40

Message received from WordPress support.

I see there are warnings about server requirements as well. We have rather robust server settings by default and these cannot be changed.

Please feel free to pass this link to your theme developer for them to confirm that these settings are sufficient: https://wordpress.com/support/php-environment/

#372476 Copied

Rose Tyler

Support staff

November 3, 2023 at 14:47

Hello, Faiz,

Did you ask to fix this – https://prnt.sc/AvixnvGSLZEb ?
If they can’t do this, you need to disable some plugins on your site.

For example, disable all plugins, and keep active only – WooCommerce, Elementor, Contact form 7, XStore Core. Then run import of demo content.

It would be better to make a backup of site before this, to be able to revert changes if you need it.
Hosting should be able to help with creating the backup.

Kind Regards,
8theme team

#372480 Copied

Faiz

Participant

November 3, 2023 at 14:49

Ok So this wont affect the live website right as we are having traffic on website and customers so this will not affect the live site ?

#372481 Copied

Rose Tyler

Support staff

November 3, 2023 at 14:53

Hello, Faiz,

Do you plan to make changes on the live site? If so, then of course it will be affected. If you make changes on test/staging site, the live site will not be affected.

Kind Regards,
8theme team

#372483 Copied

Faiz

Participant

November 3, 2023 at 14:55

How can i do the staging? site can you please help team

#372484 Copied

Rose Tyler

Support staff

November 3, 2023 at 14:57

Hello, Faiz,

If your site is live, you can create a staging site (full copy of the live site) and do tests there first, without affecting your business.
Your hosting provider should be able to help you with this.

Kind Regards,
8theme team

#372486 Copied

Faiz

Participant

November 3, 2023 at 14:59

We want to Make the Demo Theme Like so How can we proceed with that how many more storage will it require or deactivating the pulgins will work and help?

#372487 Copied

Rose Tyler

Support staff

November 3, 2023 at 15:07

Hello, Faiz,

Here are the Theme Requirements – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

It is recommended to install demo content on a fresh WP installation https://youtu.be/i7STFGZapx8?feature=shared , in your case you have content and plugins already. The problem is caused by a lot of 3rd party plugins on the site.

Kind Regards,
8theme team

#372490 Copied

Faiz

Participant

November 3, 2023 at 15:31

We have deactivated the pulgins please wait also while installing the demo we are getting this error https://snipboard.io/wUOK7p.jpg

#372499 Copied

Faiz

Participant

November 3, 2023 at 15:33

we would request you to kindly login now can try to import the demo now

#372500 Copied

Faiz

Participant

November 3, 2023 at 15:40

Hello Team still the same issue please look into this i was not expecting guys https://snipboard.io/54yd3W.jpg

#372501 Copied

Rose Tyler

Support staff

November 3, 2023 at 16:18

Hello, Faiz,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#372506 Copied

Faiz

Participant

November 4, 2023 at 06:30

We tried the steps guided by disabling the pulgins still the demo import didnt work the same screen shot reference has been attached above

#372527 Copied

Faiz

Participant

November 4, 2023 at 07:07

We want the theme to be live on website we would request you kindly please look into this and help us

#372530 Copied

Tony Rodriguez

Support staff

November 4, 2023 at 07:29

Hello, @Faiz,

1) Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://imgur.com/wKn5z6x

2) We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

Please do the reset and reply with temporary WP-admin access and Cpanel login access under the private content area and let us know which demo you would like to import. We will help you with the import.

Do you prefer WPBakery or Elementor?

We look forward to hearing from you.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#372533 Copied

Faiz

Participant

November 4, 2023 at 08:04

Hello Team Resetting Database will also remove all of my products and other WooCommerce setting to right ?

#372536 Copied
Tagged: fix woocommerce installation issue, troubleshoot x store errors, urgent website error solution, urgent woocommerce theme help, woocommerce wordpress themes, wordpress x store problems, x store installation error
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URGENT ATTENTION !! Getting Error on Website While Installing X store

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