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In the mobile version, when you share the site, it shows the template link

This topic has 19 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Oksi

Oksi

Participant

November 5, 2023 at 18:25

In the mobile version, when share the site in the social network, the link shows https://xstore.8theme.com/elementor/demos/furniture2/
How to fix it?
There is no such thing on a computer and tablet.

#372640 Copied Theme version: 9.2.2

18 Answers

Tony Rodriguez

Support staff

November 6, 2023 at 07:25

Hello, @Oksi,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

Please contact administrator
for this information.

#372654 Copied

Oksi

Participant

November 6, 2023 at 09:41

Good day!

Here is the link to the video https://go.wetransfer.com/t-nGP6inOMLy

Please contact administrator
for this information.

#372664 Copied

Tony Rodriguez

Support staff

November 6, 2023 at 10:08

Hello, @Oksi,

We appreciate your prompt provision of the video detailing the problem, as well as the wp-admin access. Our team has thoroughly inspected your site using both Chrome and Firefox browsers on a personal mobile device and found no issues. We believe the problem may be due to a cache issue on your end.

To address this, we have temporarily deactivated the LiteSpeed Cache plugin, which appears to have resolved the issue. Please check again on your end.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team.

#372672 Copied

Oksi

Participant

November 6, 2023 at 10:18

Unfortunately, the problem is unresolved. This problem is only on the mobile phone, can you check on our mobile phone?

#372674 Copied

Tony Rodriguez

Support staff

November 6, 2023 at 11:17

Hello, @Oksi,

Thank you for your response.

1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2) We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

#372684 Copied

Oksi

Participant

November 6, 2023 at 13:06

Thank you for your recommendation.
Revealed that this problem is due to the Yoast SEO plugin. Can this be corrected or do need to change the plugin? It’s just that a lot of work has already been done.

#372700 Copied

Tony Rodriguez

Support staff

November 6, 2023 at 13:28

Hello, @Oksi,

We appreciate your prompt response.

We acknowledge your confirmation that the issue is due to the Yoast SEO plugin. We kindly advise you to reach out to the plugin author or their support team for further assistance.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#372706 Copied

Oksi

Participant

November 6, 2023 at 13:45

Okay, I’ll try to address them.

Yes, there is another question, how to set hyperlinks in a text of a different color so that they are automatically assigned, and not manually done?

#372711 Copied

Tony Rodriguez

Support staff

November 6, 2023 at 14:01

Hello, @Oksi,

1) That sounds great!

2) We kindly request that you create a new topic for each distinct issue you encounter. This will help us to address your concerns more efficiently and accurately.

We have noted that your recent request is somewhat unclear. To better assist you, we would appreciate it if you could provide a more detailed description of the problem you are experiencing, as well as your desired outcome.

In addition, please include a screenshot of the issue and the URL of the page where the problem is occurring. This will enable us to investigate the matter thoroughly and provide you with the most appropriate solution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

We look forward to assisting you further.

Best Regards,
8Theme’s Team

#372713 Copied

Oksi

Participant

November 6, 2023 at 14:14

1) well, I’ll take it into account for the future. I apologize.

2) This is a screenshot https://ibb.co/gZgKtMm
Тhis is a live demonstration https://www.brira.co.il/product/מיטת-קיר-אנכית-מתקפלת-ילדי-120×200/

The problem is that words with a hyperlink are not highlighted, but merge with the text and the client does not see that there is a transition.

Thanks

#372716 Copied

Tony Rodriguez

Support staff

November 7, 2023 at 05:30

Hello, @Oksi,

Thank you for your prompt response.

1) No need to apologize. We are here to help with whatever you need.

2) Unfortunately, we were unable to investigate the issue on your site as the URL you provided appears to be incorrect or non-existent. Please refer to the attached image for reference. https://imgur.com/CzqVXba

To assist you effectively, we kindly request you provide the correct URL of the page where you are experiencing the problem. This will enable us to examine the issue and provide you with the necessary assistance.

Best Regards,
8Theme’s Team

#372771 Copied

Oksi

Participant

November 7, 2023 at 08:40

Good afternoon!

Sorry, here’s a new link

#372794 Copied
Tony Rodriguez

Support staff

November 7, 2023 at 09:27
Hello, @Oksi,

In order to distinguish hyperlinked words from regular text in your single product description, we recommend customizing the styling of your hyperlinks using (CSS) code.

Please follow the steps below:

1. Copy the CSS code provided below.
2. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.
3. Paste the copied CSS code in the designated area.
4. Click ‘Publish’ to save the changes.

Here is the CSS code:
```
.single-product .elementor-widget-container span.s1 a {
    color: #007bff;
    text-decoration: underline;
}
.single-product .elementor-widget-container span.s1 a:hover {
    color: red;
    text-decoration: underline;
}
```
Please note that you can adjust the color value in the CSS code according to your preferences.

We trust this solution will resolve your issue.

Best Regards,
8Theme’s Team
#372804 Copied
Oksi

Participant

November 7, 2023 at 09:44

Thank you, the code worked on this page, but not on other pages.

#372806 Copied

Tony Rodriguez

Support staff

November 7, 2023 at 11:46

Hello, @Oksi,

If you wish to alter the inserted link font color utilizing the WordPress Editor, kindly follow these steps:

1. Edit the product description using the WordPress Editor.
2. Select the text for which you want to change the color.
3. Click on the Toolbar toggle.
4. Select the desired text color and update it.

Please refer to the attached image for a visual guide.
https://imgur.com/IFsacM6

We trust this will be of assistance to you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#372841 Copied

Oksi

Participant

November 7, 2023 at 12:35

I know this option, but isn’t it possible to set a color in the theme so that hyperlinks are automatically assigned a color?

#372851 Copied
Rose Tyler

Support staff

November 7, 2023 at 13:06
Hello, Oksi,

Thank you for getting in touch with us.

Please change the previous custom CSS code https://prnt.sc/wohDEVnaqZqa to
```
.elementor-widget-container a {
    color: #007bff;
    text-decoration: underline;
}
.elementor-widget-container a:hover {
    color: red;
    text-decoration: underline;
}
```
or maybe use the settings of Elementor https://elementor.com/help/change-link-color/

Best Regards,
8Theme’s Team
#372853 Copied
Oksi

Participant

November 7, 2023 at 13:22

Thank you so much for your help, everything works.

Have a nice day!

#372854 Copied
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