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Woocommerce product reviews moderation and publication

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

Enjin

Participant

November 7, 2023 at 17:11

Hello,

I have an issue with the theme, on the products reviews…
I set up the woocommerce settings to display product reviews, and on WordPress settings I specifically asked on “Settings – Discussion” that the reviews have to be manually approved BEFORE publication.

This method works completely fine on other themes (I tested it) but with Xstore I don’t know why, but the reviews are automatically published, so there is no moderation and it’s a real problem for my client…

I send you access in the private content area, you can test with the client account “Clem” that I created if you want (on the Users menu, just click on “log in as”). As I set up the reviews to be authorized only for purchased products, you can try with this product that I bought “for fake” (https://www.la-patte-angevine.fr/produit/chats/alimentation-chats/snack-tendres-bouchees-calme/, you’ll be able to access it once logged in).

your help will be very much appreciated 🙂

Best regards

Please, contact administrator
for this information.

#372895 Copied Theme version: 9.2.3 WooCommerce version: 8.2.1

3 Answers

Rose Tyler

Support staff

November 7, 2023 at 17:49

Hello, Enjin,

Thank you for contacting us and for using XStore.

Please go to Appearance > Themes > add theme > install and activate Storefront (default WooCommerce theme) and check how it works then. Record a video for us.

Kind Regards,
8theme team

#372905 Copied

Enjin

Participant

November 8, 2023 at 10:39

Hello Rose,

I tried with Storefront and noticed it wasn’t working either (it was on another website though). So clearly it doesn’t come from your theme, it seems to come from our security plugin, I’ll dig into that.
Sorry for the bother 🙂

One last question, my client asked me what happens if she has a lot of reviews, is there a pagination ? Did you implement something like this ?

Best regards !

#372989 Copied

Rose Tyler

Support staff

November 8, 2023 at 11:34

Hello, Enjin,

Thank you for reaching out, and no bother at all! We’re here to assist you.

Regarding your question about pagination for reviews, by default, our theme does include a basic review pagination system because this functionality is inherited from WooCommerce.
If you’d like to enhance or customize the review pagination feature further, it may require additional customization. Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/contact-us/
https://prnt.sc/HMCEfKd9tQL-

We appreciate your understanding and look forward to assisting you with any further enhancements or customizations you may require.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

#372997 Copied
Tagged: boost sales woocommerce reviews, efficient review moderation, manage woocommerce reviews, product review publication, woocommerce product feedback, woocommerce review moderation, wordpress woocommerce templates
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Woocommerce product reviews moderation and publication

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