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Xstore header suddenly not displaying properly

This topic has 6 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

HmirceaD

Participant

November 8, 2023 at 11:59

Hello,

I have an issue with the header element in my website.

I have 2 headers that I use depending on the pages, the default one that is transparent and one that I show on most pages that has an overlay.

All of a sudden on all of my pages I cannot see the other header with the overlay, even though it worked before and it is set to display on certain pages with display condition

For example the default transparent one should display on the homepage but not on this page, here it should be the other header with overlay:

https://lifeionizers.ro/despre-noi/

Thanks!

Please, contact administrator
for this information.

#373007 Copied Theme version: 9.1.13

5 Answers

Rose Tyler

Support staff

November 8, 2023 at 12:52

Hello, HmirceaD,

Thank you for contacting us and for using XStore.

1/ Please contact your hosting provider and ask to increase the memory limit. We added a screenshot in the private Content area.

2/ Please check how the header works when 3rd-party plugins are disabled. One of the additional plugins can be the reason for the problem.

Kind Regards,
8theme team

Please contact administrator
for this information.

#373021 Copied

HmirceaD

Participant

November 9, 2023 at 17:42

Hello Rose,

Regarding the private content

Please contact administrator
for this information.

#373220 Copied

Rose Tyler

Support staff

November 10, 2023 at 09:00

Hello, HmirceaD,

We appreciate your prompt response.

Increasing the memory limit should not cause any issues. Each additional plugin consumes memory, and even if the error logs do not currently indicate a problem, the issue will not resolve itself unless you have somehow reduced the memory consumption.

Have you conducted a test to see how the header functions when third-party plugins are disabled?
If this doesn’t help, please provide FTP access, and we will check the problem more deeply.

Kind Regards,
8theme team

#373263 Copied

HmirceaD

Participant

November 10, 2023 at 10:56

Hello

Sadly I cannot provide ftp access to the site, when you say memory limit can you tell me exactly what to ask the hosting provider? Thanks!

#373284 Copied

Rose Tyler

Support staff

November 10, 2023 at 12:10

Hello, HmirceaD,

“can you tell me exactly what to ask the hosting provider” – provide the screenshot of the error https://prnt.sc/zGE4SjAaGAab , hosting provider should know how to fix it. Or read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Kind Regards,
8theme team

#373306 Copied
Tagged: display problems, fix xstore header, troubleshooting xstore, woocommerce, wordpress themes, xstore header issues
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