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We are unable to connect to the 8Theme API to retrieve the list of plugins

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

apokiou

Participant

November 8, 2023 at 16:58

Hi on Xstore control panel i get this message
We are unable to connect to the 8Theme API to retrieve the list of plugins

#373065 Copied Theme version: 9.2.3

3 Answers

Rose Tyler

Support staff

November 8, 2023 at 17:42

Hello, Apokiou,

Thank you for contacting us and for using XStore.

Please check this topic – https://www.8theme.com/topic/we-are-unable-to-connect-to-the-xstore-api-with-the-xstore-theme-please-check-your-ssl-certificate-4/

Kind Regards,
8theme team

#373068 Copied

apokiou

Participant

November 8, 2023 at 18:58

my poblem not solved please help me

#373075 Copied

Rose Tyler

Support staff

November 8, 2023 at 19:25

Hello, Apokiou,

Please provide temporary wp-admin and FTP access.
Also, let us know what exactly from the recommendations you did but they have not helped.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#373078 Copied
Tagged: 8theme api connection issues, 8theme connectivity error, 8theme woocommerce solutions, plugin retrieval problems, woocommerce plugin issues, wordpress api troubleshooting, wordpress woocommerce templates
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