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Products Archive error popped up, widgets

This topic has 7 replies, 3 voices, and was last updated 1 years ago ago by Kombajn88

Kombajn88

Participant

November 9, 2023 at 21:38

After trying to upload “my template” with widgets, an error popped up and the page looks weird somehow

My template Products Archive:

I’m not sure how it worked before the xstore update

Please, contact administrator
for this information.

#373226 Copied Theme version: .9.2.3 WooCommerce version: 8.2.2

6 Answers

Tony Rodriguez

Support staff

November 10, 2023 at 09:10

Hello, @Kombajn88,

We hope this message finds you well.

1/ We are writing to inform you that your recent request has not been entirely clear to us. To assist you effectively, we kindly ask that you provide a detailed description of the issue you are facing or specify the exact outcome you are seeking.

2/ Please record a video of the problem for a better understanding and show steps in the video which steps we follow to see the problem on your site. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

3/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Your cooperation in this matter will enable us to address your concerns promptly and accurately.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#373266 Copied

Kombajn88

Participant

November 10, 2023 at 10:37

Send in private

Please contact administrator
for this information.

#373281 Copied

Tony Rodriguez

Support staff

November 10, 2023 at 12:53

Hello, @Kombajn88,

We apologize for any inconvenience caused. In order to assist you effectively, we kindly request that you provide us with the necessary access credentials for your website’s WordPress Admin panel and FTP server. Additionally, please share the specific page URL where the issue is occurring.

For security purposes, ensure that the information is sent through a secure method or channel. Below is the format in which we require the details:

– WordPress Admin Access:
– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

– FTP Access:
– FTP Host:
– FTP Username:
– FTP Password:
– FTP Port:

Page URL with Issue:
– [Insert the URL here]

You may refer to the following image for clarification on the issue: https://postimg.cc/Kk9Qcj9G

Once we receive the requested information, we will promptly investigate the matter and provide the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#373323 Copied

Kombajn88

Participant

November 10, 2023 at 17:00

Send you

Please contact administrator
for this information.

#373392 Copied

Rose Tyler

Support staff

November 10, 2023 at 17:25

Hello, @Kombajn88,

We fixed the fatal error but you should use such ecommerce widgets only on archive product pages. In your case you are building simple page that’s why you had fatal error in one of widgets according to the fact shop queries were not loaded.

Best Regards,
8Theme’s Team

#373396 Copied

Kombajn88

Participant

November 11, 2023 at 10:27

Thanks so much for fast help, i appreciate

#373436 Copied
Tagged: efficient woocommerce solutions, fix woocommerce widgets, optimize woocommerce themes, products archive error solutions, reliable wordpress fixes, woocommerce error troubleshooting, wordpress woocommerce themes
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