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I can see everything in elementor/xstore but not on the website

This topic has 2 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

chwiedukowski

Participant

November 22, 2023 at 10:07

Hello,
I have a problem that I can see all changes in real time in the creator (elementor or xstore). Despite saving and sharing on the website, nothing is visible.
For example: I added a slider on the main page. I can see it in the elementor, but not on the page.
I would like to ask for help, because this is not the first time such a situation has occurred.

My site: https://prnt.sc/bXfplV1qFCLF
Elementor: https://prnt.sc/pacsBvjPDhOw

#374384 Copied Theme version: 9.2.4

1 Answer

Tony Rodriguez

Support staff

November 22, 2023 at 13:11

Hello, @chwiedukowski,

Thank you so much for purchasing our theme and contacting our support center.

Upon reviewing your website, we have confirmed that the slider is indeed displayed on the main page. If you observe discrepancies between the customizer or editor mode and the actual site’s front end, it is likely due to a caching issue.

To resolve this, we kindly ask you to temporarily deactivate the cache plugin and the following cache options: Menu cache, Static blocks cache, and Remove Query Strings From Static Resources. These settings can be adjusted within the Theme Options under the Speed Optimization section.

For your convenience, we have prepared a video tutorial to guide you through the necessary steps, which can be accessed at the following link: https://streamable.com/n1op4a

Should you require further assistance or have any additional questions, please feel free to reach out to us.

We extend our warmest regards and are eager to assist you.

Sincerely,
The 8Theme Team

#374412 Copied
Tagged: elementor not displaying woocommerce, elementor woocommerce rendering issues, troubleshooting woocommerce xstore, wordpress templates display problems, xstore woocommerce visibility issues
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