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XStore theme won’t update – encounter error when updating theme

This topic has 6 replies, 2 voices, and was last updated 12 months ago ago by shivas-irons

shivas-irons

Participant

November 22, 2023 at 18:06

When attempting to update the xStore theme to version 9.2.4 it encounters an error and will not complete the update.

Here’s what the error message is:

Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Please, contact administrator
for this information.

#374451 Copied Theme version: 9.2.3 WooCommerce version: 8.2.1

5 Answers

Tony Rodriguez

Support staff

November 23, 2023 at 06:18

Hello, @shivas-irons,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Please note that we have updated your site with the latest version of the XStore theme and the XStore Core plugin.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#374474 Copied

shivas-irons

Participant

November 23, 2023 at 06:28

Great thanks fr the support. Shall I need to be aware of anything for the next and future updates to the theme and xstore?

#374475 Copied

Tony Rodriguez

Support staff

November 23, 2023 at 09:18

Hello, @shivas-irons,

Thank you for your response.

We kindly request that you take a moment to read and adhere to the instructions provided in our theme documentation regarding the theme update process for future reference. https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We trust this will be of assistance to you.

Warm regards,
The 8Theme Team

#374496 Copied

shivas-irons

Participant

November 23, 2023 at 18:35

Since that update the theme is broken. I have not adjusted or altered anything after your intervention and support.

Please check asap. All login details are still correct for you to access the backend.

#374578 Copied

shivas-irons

Participant

November 23, 2023 at 19:26

To clarify my recent message: the theme appeared broken yet I investigated further and it seems the caching plugin is an issue so I deactivated it. Mark this ticket as closed. Thanks

#374583 Copied
Tagged: fix update issue, theme troubleshooting, update error, woocommerce, wordpress templates, wordpress theme error, xstore theme
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The issue related to '‘xStore theme won’t update – encounter error when updating theme’' has been successfully resolved, and the topic is now closed for further responses

XStore theme won’t update – encounter error when updating theme

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