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Image Hover Not Working & Header Logo Cut-Off

This topic has 4 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by Tony Rodriguez

TTC

Participant

December 1, 2023 at 09:52

Hi,

We are running the XStore theme on our website.

There are currently two issues:

1) When hovering over the pictures on the main homepage, the hover image is not replacing the whole image. How can this be resolved?

2) On mobile, the header logo is cut off at the bottom.

Any help would be appreciated to resolve the matter.

Kind regards

Please, contact administrator
for this information.

#375375 Copied Theme version: 9.2.5

3 Answers

Tony Rodriguez

Support staff

December 1, 2023 at 11:20

Hello, @TTC,

We hope this message finds you well. In order to facilitate a more efficient resolution to your inquiry, we would appreciate it if you could provide us with the following information within the private content section of this topic:

– WP Admin URL
– WP Admin Username
– WP Admin Password

Furthermore, to ensure we fully comprehend the issue you are encountering, we kindly request that you record a video demonstrating the problem. Once you have captured the video, please upload it to a secure file-sharing platform such as https://wetransfer.com/ and share the download link with us.

Before making any changes, we strongly advise you to create a complete backup of your website.

Thank you for your cooperation and understanding.

Yours sincerely,
The 8Themes Team

#375389 Copied

TTC

Participant

December 1, 2023 at 11:36

Thank you for your response!

Please contact administrator
for this information.

#375393 Copied

Tony Rodriguez

Support staff

December 1, 2023 at 14:00

Hello, @TTC,

We hope this message finds you well.

1) We appreciate your diligence in reporting the concern regarding the hover image functionality on the main homepage. Upon investigation, we have ascertained that the discrepancy arises from a size mismatch between the product image, which is set to “medium large,” and the hover image, which follows the “WooCommerce Thumbnail” dimensions.

To rectify this, we will align the product image size with that of the hover image, ensuring both adhere to the “WooCommerce Thumbnail” specifications. This modification is anticipated to harmonize the display of both images.

For your convenience, we have provided visual references to assist with this update. You may view the images at the following links:
– https://ibb.co/Dw6Byhy
– https://ibb.co/TbJPFsR

2) We are also pleased to announce the successful resolution of the header logo display issue on mobile devices. The corrective steps taken are as follows:

a) Access the Header Builder via: XStore > Theme Settings.
b) Within the mobile mode, select the logo option.
c) Modify the bottom margin in the logo settings’ computed box to fine-tune the spacing.

To aid in visualizing these adjustments, please refer to the image at the link below:
– https://ibb.co/BB8TYZ1

With these changes implemented, the logo should now be correctly positioned on mobile devices.

We trust these solutions will enhance your experience with our website. Should you require further assistance or have additional concerns, please do not hesitate to contact us.

Yours sincerely,
The 8Themes Team

#375412 Copied
Tagged: image hover issue, woocommerce header logo solutions, woocommerce templates fix, wordpress header logo cut-off, wordpress image hover solutions
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