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Theme Builder Product Archive Templates form Xstore filter does not work

This topic has 3 replies, 3 voices, and was last updated 8 months, 1 weeks ago ago by Andrew Mitchell

Creatica

Participant

December 12, 2023 at 10:49

Hello,
in Theme Builder and we insert a Products Archive template from the Xstore templates provided. We set a condition to show on Shop page. Then we start customizing it and we noticed that the filter and product grid does not work. When we choose some category from the left sidebar it start to load and nothing load? Can you help us? Check here.

Please, contact administrator
for this information.

#376390 Copied Theme version: 9.2.5 WooCommerce version: 8.3.1

2 Answers

Tony Rodriguez

Support staff

December 12, 2023 at 14:29

Hello, @Creatica,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team.

#376431 Copied

Andrew Mitchell

Support staff

February 21, 2024 at 14:25

Dear Creatica,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#384212 Copied
Tagged: product archive templates, woocommerce troubleshooting, woocommerce xstore filter, wordpress theme builder problems, wordpress woocommerce templates, xstore filter issues, xstore theme builder
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Theme Builder Product Archive Templates form Xstore filter does not work

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