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Domain name for Development Site Problem

This topic has 16 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

DEVELOWEB

Participant

December 13, 2023 at 18:17

Hi,
how can we use a domain name (development) that is not on your list. Unfortunately, we cannot have a domain name as you have indicated.
many thanks

Please, contact administrator
for this information.

#376587 Copied Theme version: 9.2.5 WooCommerce version: 8.4

15 Answers

Rose Tyler

Support staff

December 14, 2023 at 07:16

Hello, DEVELOWEB,

We appreciate your reaching out and for your continued use of XStore.

For guidance on domain patterns applicable to staging sites, we kindly direct you to the following resource: [How to Register/Deregister XStore Theme Live/Staging Websites](https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/). We request that you adhere to the patterns provided therein.

Should you wish to propose a new domain pattern, we invite you to submit your request through the form available on our [Taskboard page](https://www.8theme.com/taskboard/). Our development team will review and address your submission accordingly.

To ensure the optimal performance of XStore, it may be necessary to alter the structure of your current domain or to activate XStore as on a live site.

Should you have any further inquiries or require additional assistance, please feel free to contact our support team. We are committed to providing you with the support you need.

Kind Regards,
8theme team

#376619 Copied

DEVELOWEB

Participant

December 14, 2023 at 10:20

Hi,
it would be interesting to add temporary “Siteground” hosting domains. Domains that are used for development.
*.sg-host.com

I am so sorry, but I would like to have an answer quickly otherwise I will have to find a different solution with another theme.

many thanks

#376647 Copied

Rose Tyler

Support staff

December 14, 2023 at 10:54

Hello, DEVELOWEB,

We appreciate your prompt response.

Should you intend to acquire more than three licenses, we are prepared to promptly include your code as a dev. This means that activations will be possible across any domains. Please inform us of your decision at your earliest convenience.

Kind Regards,
8theme team

#376648 Copied

DEVELOWEB

Participant

December 14, 2023 at 11:50

hi,
we bought the license yesterday. not enough?

many thanks

#376651 Copied

Rose Tyler

Support staff

December 14, 2023 at 13:47

Hello, DEVELOWEB,

We are pleased to inform you that the domain *.sg-host.com has been successfully added as per your request. Please note that the domain will become fully operational following the upcoming theme update.
Should you wish to expedite the application of this change to your site, we kindly request that you provide us with temporary wp-admin and FTP access credentials. This will enable us to implement the necessary modifications without delay.

We appreciate your cooperation and look forward to assisting you further.

Kind Regards,
8theme team

Please contact administrator
for this information.

#376665 Copied

DEVELOWEB

Participant

December 14, 2023 at 16:27

thank you so much.
I send you the requested information in private area.

Please contact administrator
for this information.

#376695 Copied

Rose Tyler

Support staff

December 14, 2023 at 16:40

Hello, DEVELOWEB,

We have completed the requested task. Kindly review the changes at your earliest convenience.

Kind Regards,
8theme team

#376699 Copied

DEVELOWEB

Participant

December 14, 2023 at 17:25

I was able to register the theme as STAGING website.
but I can’t install the core X store.

error : “installation failed”.
and also the patchs install well, (but in fact do not install) if I refresh the page, you have to install them again.

could you verify? you have backed and ftp data from previous message. thanks

#376702 Copied

Rose Tyler

Support staff

December 14, 2023 at 17:46

Hello, DEVELOWEB,

Thank you for getting in touch with us.

We are pleased to inform you that the issue has been resolved. Kindly verify the solution at your earliest convenience.

Kind Regards,
8theme team

#376705 Copied

DEVELOWEB

Participant

December 14, 2023 at 18:15

this problem has been solved. thanks.
but unfortunately the demo is not imported correctly.

we imported the demo “classic shop”, and you can check yourself, which are missing several items : menu, product image, etc…

Attention : we do not want to import mailchimp contents and slider revolution and slides, but the rest of the contents will.

many thanks

#376708 Copied

DEVELOWEB

Participant

December 14, 2023 at 18:30

patches are also not applied yet.

#376709 Copied

DEVELOWEB

Participant

December 15, 2023 at 10:05

I’m sorry to write to you again but we are stuck with the project.
Also, we tested the theme on a DEV domain.* and unfortunately we have the same problems.

Please give us a feedback as soon as our customer asks us the status of the processing.

many thanks

#376749 Copied

Rose Tyler

Support staff

December 15, 2023 at 12:28

Hello, DEVELOWEB,

Thank you for getting in touch with us.

We would recommend you downgrade PHP version to 8.0, disable 3rd party plugins, and after that import only media – https://prnt.sc/Ke7FctPD1qlJ to get images.

Regarding the issue with patches, it is possible that this is a result of caching or specific configurations on your server. At present, you may disregard this without causing any harm to your website.

Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Kind Regards,
8theme team

#376765 Copied

DEVELOWEB

Participant

December 15, 2023 at 13:33

I am very sorry but for me it does not work.
i returned php to version 8.0.
I have disabled the cache on the server.
Deleted the contents and reimported again. the import is successful, but I do not find any content.

PS : I tried the same procedure on a new installation without any third-party plugins.
same result.

#376778 Copied

Rose Tyler

Support staff

December 15, 2023 at 14:26

Hello, DEVELOWEB,

Upon conducting a review of your website, we have observed that when all third-party plugins are deactivated, the Media Library displays a total of 774 media items. However, when these plugins are reactivated, we have noticed that images are missing for certain language versions of the site.

It appears that the initial import of media was performed while the plugins were active, which has resulted in some images not being correctly assigned to their respective locations upon subsequent imports, even with the plugins deactivated.

To address this issue, we have manually set images for the demo products. We kindly ask that you review the current state of the site to ensure that everything is now in order.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

#376786 Copied
Tagged: development site problem, domain fixing guide, domain name issues, effective ecommerce solutions, woocommerce wordpress themes, wordpress troubleshooting
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