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Error Loading after moving domain to another provider

This topic has 2 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

riddlezitindustries

Participant

December 13, 2023 at 20:56

I have transferred a domain to another service provider and pulled my sited backup to the new domain but the theme seems to not be working could you please assist

#376594 Copied Theme version: 9.2 WooCommerce version: latest

1 Answer

Rose Tyler

Support staff

December 14, 2023 at 07:28

Hello, Riddlezitindustries,

We appreciate your contact and the opportunity to assist you.

We have noticed that your website is currently in maintenance mode, which unfortunately prevents us from performing a thorough check.

Could you please inform us of the PHP version you are currently utilizing? We advise downgrading to PHP 8.0 for optimal compatibility.

It appears there may have been an issue with the migration process. We suggest using the Duplicator plugin to facilitate a smoother transition. Additionally, we highly recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are well-equipped to handle such matters. Please note that site migration issues are generally outside the scope of theme-related support, hence our inability to provide detailed guidance in this context.

We trust your hosting provider will be able to resolve the situation promptly.

Kind Regards,
8theme team

#376624 Copied
Tagged: domain transfer, error loading, provider move, site migration issues, troubleshooting, woocommerce themes, wordpress
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