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PHP 7.4 support has been discontinued by my hoster. Errors occur with PHP 8.0+ and higher

This topic has 4 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Tony Rodriguez

W2M

Participant

December 14, 2023 at 12:02

Hello,

Unfortunately, I had to update the PHP version from 7.4 to 8.0+ because my hoster discontinued support. Various errors are now occurring in several places. Is the theme fully compatible with PHP 8+? Unfortunately, I can no longer use PHP 7.4.

The changes made in the theme options can no longer be saved. I have recorded a video with the errors that have occurred.

In addition, the admin panel has become very slow. I suspect that this is caused by the PHP errors in the background.

You can find my access data in the private area. I have already carried out all the usual troubleshooting measures (switch zu parent theme and deactivate all plugin) based on your last recommendation without success.

Please, contact administrator
for this information.

#376654 Copied Theme version: 9.2.5

3 Answers

Tony Rodriguez

Support staff

December 14, 2023 at 12:27

Hello, @W2M,

Thank you for contacting us and for using XStore.

1/ We advise downgrading to PHP 8.0 for optimal compatibility.

2/ Upon reviewing your website, we have noticed that an Internal Server Error 500 is currently present. To assist you in resolving this matter, we kindly suggest that you refer to the relevant article provided for guidance on how to fix this issue.
https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/500
https://blog.hubspot.com/marketing/http-500-internal-server-error

We trust that this information will be beneficial in addressing the problem at hand.

Best regards,
The 8Theme Team

#376657 Copied

W2M

Participant

December 15, 2023 at 15:52

Good day,

I have now tried everything suggested without success.

-Tried all PHP versions from 8.0 to 8.4.
– all measures from the two links
– the hoster has checked his server and found no problem on their side.
– Deactivated all plugins except core and theme
– Tried theme without child theme.

Unfortunately the post error is still displayed. Could you please look at it again. I also have the same error as in the following ticket:

https://www.8theme.com/topic/et-core-plugin-error-deprecated-creation-of-dynamic-property-is-deprecated/

I don’t know if it is related.

#376818 Copied

Tony Rodriguez

Support staff

December 16, 2023 at 06:26

Hello, @W2M,

We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Please note that the resolution involved deactivating the Kirki Customizer Framework plugin on your website. This action has addressed the problem, and your site should now function as expected.

Additionally, Kirki Customizer Framework plugin was activated on your site, it may conflicts with our XStore Core plugin, so we would recommend you to disable Kirki.

XStore Core includes the Kirki framework within its codebase. To prevent any potential conflicts, we advise you to deactivate the Kirki plugin when using XStore.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#376863 Copied
Tagged: hoster updates, php 7.4 support
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