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Problem with photo zoom and "Add al variations" for a product

This topic has 6 replies, 2 voices, and was last updated 10 years, 6 months ago ago by Eva Kemp

Ardral

Participant

May 15, 2014 at 20:20

Hi.

I recently purchased this theme but I have a couple of issues:

1. When trying to use the “Add all variations” to a variable product. I keep receiving the error “No variations added!”. I have followed the Woocommerce documentation and, initially, it worked but since then it just gives me the message.

Documentation link: http://docs.woothemes.com/document/product-variations

***EDIT*** This only seems to happen when I create an attribute via PRODUCTS > ATTRIBUTES. If I create a custom attribute within a product page the “Link all variations” appears to work correctly. I really need to get this working properly.

2. Zoom doesn’t seem to work on all images. Mostly it’s fine but occasionally it seems to bug out. See below for an example:

demouser / demopass
http://mitchellsjewellers.tcphelp.me/product/swarovski-glass-pearl-with-crystals-necklace/

Many thanks in advance.

#3768 Copied

5 Answers

Eva Kemp

Support staff

May 15, 2014 at 21:10

Hello,

1. Please provide us with the link of the product where you’re trying to add variations.
2. Try to upload high resolution image. This problem happens if image is small in size.
Please provide us with admin credentials to wp-admin panel in Private Content as I’m unable to check Products page with the ones you’ve given (restricted permissions).
Thank you.

Regards,
Eva Kemp.

#3774 Copied

Ardral

Participant

May 16, 2014 at 11:35

Hi.

I have added a link to a test item which has the variation issue. Although it happens with all items when I try to use a predefined attribute (ie. not a custom one specific to that product).

Please note, I have set the product (which I have linked) to “Simple” so that it would save and show up for you. If you set it to “Variable” and then try to add “Diamond Carat Size” (predefined attribute) the “Link all variations” will show the message “No variations added!

Please, contact administrator
for this information.

#3818 Copied

Eva Kemp

Support staff

May 16, 2014 at 13:36

Hello,

Sorry, but the login details are incorrect. I’m unable to log in.
Please check them and provide us with the correct credentials.
Thank you.

Regards,
Eva Kemp.

#3833 Copied

Ardral

Participant

May 16, 2014 at 14:01

Please try these credentials instead

Please, contact administrator
for this information.

#3839 Copied

Eva Kemp

Support staff

May 16, 2014 at 16:17

Hello,

Thank you for the login details.
This problem persists with default theme too.
You should contact Woocommerce support regarding this issue as it’s not related to our theme.

Regards,
Eva Kemp.

#3845 Copied
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Problem with photo zoom and "Add al variations" for a product

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