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When I add more product to the basket, I only see one in the checkout

This topic has 10 replies, 3 voices, and was last updated 12 months ago ago by Luca Rossi

  • Avatar: coffeedog
    coffeedog
    Participant
    December 15, 2023 at 21:53

    Hj, need help. When I add more product to the basket, I only see one in the checkout

    more info video : https://www.uschovna.cz/zasilka/NOKFXS3WYJKZCA7R-VG7/SKZZYMA29D

    Please, contact administrator
    for this information.
    #376854 Copied Theme version: 9.4 WooCommerce version: last
    9 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 16, 2023 at 07:59

    Hello, @coffeedog,

    Thank you for contacting us and for using XStore.

    We trust this message finds you well. We appreciate your diligence in bringing the issue to our attention, and We have thoroughly investigated the matter based on the details you provided.

    Upon a comprehensive review of your site and the specific scenario mentioned, We pleased to inform you that we could not identify any anomalies or discrepancies. The checkout process, including the addition of multiple products to the basket, appeared to be functioning as intended during my visit.

    To ensure the optimal performance of your online shopping experience, We recommend clearing your browser cache before revisiting the site. Browser cache issues can sometimes lead to discrepancies in the displayed content

    For a visual reference, please consult the video provided at the following link: https://streamable.com/4cs61j

    Should you need any additional support or have further questions, please feel free to contact us at your earliest convenience.

    Best Regards,
    Team 8Theme

    #376868 Copied
    Avatar: coffeedog
    coffeedog
    Participant
    December 16, 2023 at 12:37

    Hello, can you look at it again?

    I have tried clearing between the memories on the web and from the mobile, I have cleared all the memories and it still doesn’t work, the problem was brought to my attention by a customer.

    I tried another browser, computer and phone

    I’ll upload a video of me deleting everything and it doesn’t work

    Interesting that it works for you.

    #376880 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 16, 2023 at 13:58

    Hello, @coffeedog,

    Thank you for your follow-up and for providing additional details on the steps you’ve taken to troubleshoot the issue. We appreciate your diligence in trying to resolve this matter.

    We have revisited our website based on your feedback, and We glad to inform you that the ‘basket to basket’ functionality is working fine on my end. However, to better understand and address the issue you’re facing, a video demonstrating the problem would be extremely helpful.

    Please go ahead and record a video showcasing the steps you take and the issues you encounter. You can upload the video on the following link: https://streamable.com/ ,

    For a visual reference, We again created a video please consult the video provided at the following link:https://streamable.com/1uogf2

    Best Regards,
    Team 8Theme

    #376888 Copied
    Avatar: coffeedog
    coffeedog
    Participant
    December 16, 2023 at 15:26

    More info.

    Mobile https://streamable.com/sj7cca

    PC https://streamable.com/vv1y1l

    #376897 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 18, 2023 at 06:21

    Hello, @coffeedog,

    Thank you for providing the video of the problem.

    To resolve your issue, kindly adhere to the following steps provided.

    1/ Upon thorough investigation, we have verified the functionality of the same option on our test site, and it is working correctly. The issue only persists on your site

    We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    If you have any further questions or require assistance, don’t hesitate to let us know. We’re here to help!

    Yours Sincerely,
    8Themes Team.

    #376949 Copied
    Avatar: coffeedog
    coffeedog
    Participant
    December 20, 2023 at 14:42

    Hello, I have made many attempts and have not found a solution, at the moment there is no cachce program on the site and on the hosting all shut down

    Can your team take a look at it?

    Please make a backup using UpdraftPlus before starting work.

    I have some experts around me and they say it’s a template error, so I don’t know

    Par

    Please contact administrator
    for this information.
    #377254 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 21, 2023 at 08:35

    Hello, @coffeedog,

    Upon a thorough review of your website, we have ascertained that the functionality of the product quantity feature is operating as intended when the XStore parent theme is activated (via Appearance > Themes). To substantiate this, we have documented a video demonstration for your perusal, which can be viewed at the following link:

    https://www.veed.io/view/edd6befc-81e4-4f20-9143-dea31dbe1740?sharingWidget=true&panel=share

    It is now evident that the issue at hand is not associated with the XStore parent theme, but rather with the modifications made to the Child theme. As such, we must clarify that our responsibilities do not extend to customizations applied to the Child theme.

    We kindly request that you engage with your website developer to examine the customizations made to the Child theme and to undertake the necessary corrections.

    We appreciate your understanding in this matter.

    Best regards,
    The 8Theme Team

    #377311 Copied
    Avatar: coffeedog
    coffeedog
    Participant
    December 21, 2023 at 14:11

    Hi, thanks for the response and I fully understand that this is “not your responsibility” to address but

    My colleague said : but I think that’s a template. Child template is without all the extra features that are otherwise there.

    I even tried deleting something and then undoing it but the problem persists

    plus XStore Child Theme based on your installation

    Anyway, even in our video it doesn’t work as it should because if you change the number of pieces in the outbound panel, it doesn’t recalculate there either.

    #377371 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    December 22, 2023 at 09:59

    Dear @coffeedog,

    We hope this message finds you well.

    We are pleased to inform you that we have successfully applied the necessary hotfix to address the issue you were experiencing. The modification has been made within the functions.php file, specifically at line 7:22, in your child theme.

    For your reference, you can view the changes here: [https://prnt.sc/fVKkXMeeJ02T](https://prnt.sc/fVKkXMeeJ02T)

    We kindly ask that you review the update at your earliest convenience and confirm its effectiveness. Should you encounter any further difficulties or require additional assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #377444 Copied

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