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Can not set up Instagram Feed or add token to the xstore settings

This topic has 21 replies, 2 voices, and was last updated 11 months ago ago by Rose Tyler

nebcreative

Participant

December 21, 2023 at 05:55

I have spent several hours over the past couple weeks to get the api to work, I have done this before so it makes it a bit more frustrating. The token will not work. I have now created 2 apps in the meta developer trying to get one of them to work.

#377301 Copied Theme version: 9.2.5 WooCommerce version: v.8.4.0

20 Answers

Rose Tyler

Support staff

December 21, 2023 at 09:30

Hello, Nebcreative,

Thank you for contacting us and for using XStore.

To assist you further, could you please confirm if you have consulted the following guide: https://www.8theme.com/documentation/docs/instagram-api-token/ ?
Additionally, we would require the URL of your website along with temporary administrative access to your WordPress site.

Could you, please, add our user ( 8themes@gmail.com ) to the list of the admins of your Instagram account https://www.facebook.com/business/help/1125825714110549?id=420299598837059
? Or temporarily share your access to check the issue in more detail.

Kind Regards,
8theme team

#377326 Copied

nebcreative

Participant

December 23, 2023 at 19:01

i have made the site live so i moved it from my dev server to the domain

1228motorsports.com

i privately shared info you need

thanks
happy holidays
nate

Please contact administrator
for this information.

#377538 Copied

Rose Tyler

Support staff

December 25, 2023 at 10:00

Hello, Nebcreative,

We appreciate your prompt response.

Have you added our user as admin in the app settings https://prnt.sc/t6j1b0 or in the FB settings? We do not see the invite from you on fb; don’t see your app in the list available for our user at https://developers.facebook.com/ We need your invite for us for the app. Add 8themes@gmail.com to the list of developers https://developers.facebook.com/docs/development/build-and-test/app-roles/?locale=en_US

Thank you for your cooperation.

Kind Regards,
8theme team

#377584 Copied

nebcreative

Participant

December 26, 2023 at 23:49

ok i will try it again tonight east coast US time

#377760 Copied

Rose Tyler

Support staff

December 27, 2023 at 10:00

Hello, Nebcreative,

Please feel free to take the necessary time.

Kind Regards,
8theme team

#377784 Copied

nebcreative

Participant

December 28, 2023 at 07:02

when you try to add you in the meta developer account it comes up with an error see attached. This is what i was seeing for the past few days when i tried it. I also tried to do it from the FB meta suite side and same thing cant add that user. They have changed some methods in the past weeks or months. https://nebcreative.com/images/add-admin-or-developer-error.jpg

this error occurs if i try to add you as administrator or developer just a note

#377852 Copied

Rose Tyler

Support staff

December 28, 2023 at 11:44

Hello,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#377889 Copied

nebcreative

Participant

December 29, 2023 at 05:43

same error, both on fb meta suite and in the meta developer account. I can give you the ig login directly but i believe it will text my client and we would have to be awake to do this he is in California and I am in Boston area, so its a bit of a time issue but we could try it.

thanks
nate

#377986 Copied

Rose Tyler

Support staff

December 29, 2023 at 08:36

Hello, Nebcreative,

We have reviewed the XStore Dashboard under the API Integration section for Instagram and noticed that the token does not appear to be added – https://prnt.sc/bz5ZscAxJy7W

To assist us in understanding the issue more clearly, we kindly request that you create a video recording that demonstrates the step-by-step process you are following based on the guide available at https://www.8theme.com/documentation/docs/instagram-api-token/. This will enable us to observe your settings and identify the potential cause of the problem.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Your cooperation in this matter is greatly appreciated, and we look forward to your prompt response.

Kind Regards,
8theme team

#378010 Copied

nebcreative

Participant

December 30, 2023 at 00:34

What ? The token doesn’t work I explained that as I absolutely know how to do it, it is depricated and will not actually work, I have seen this issue on another site that used a plugin for ig feed, I am unable to add anyone that isn’t my friend on fb to be an admin or a developer in meta developer

#378078 Copied

nebcreative

Participant

December 30, 2023 at 22:14

i was able to add myself as the tester and token is created, i am still unable to add your 2 users with email supplied because it only lets me search “friends” on meta developer. I believe i have it all functioning other than the post it is showing is tiny tiny little thing please view bottom of home page….

#378111 Copied

Rose Tyler

Support staff

January 1, 2024 at 09:15

Hello, Nebcreative,

We appreciate your prompt response.

“token is created” – please proceed to insert the token into the designated area on your site’s Dashboard – https://prnt.sc/sXedcVVAOR8w
“it is showing is tiny tiny little thing please view bottom of home page….” – once the token is added, edit page content, and select the Instagram account – https://prnt.sc/BV-tciwcbroL

“am still unable to add your 2 users with email supplied because it only lets me search “friends” on meta developer” – we recommend reaching out to Facebook support for further assistance on this matter.

We appreciate your attention to these instructions and look forward to your successful implementation of the necessary changes.

Kind Regards,
8theme team

#378149 Copied

nebcreative

Participant

January 2, 2024 at 06:24

i believe you misunderstood what i was saying. I was stating that you can not be added to ANY meta developer account in anyway without being friends on fb, which is fine as i have got the token aspect all set

The issue is the size of the images in the feed they are 1/2″ or even smaller and its not very useful, I need the settings properly managed as non of them work really. I also really dislike the elementor editor as it is just not great, not too far off from the wp block editor really, but at least it is a step up from that. wp bakery way better for ease of use that is. I am noting this as speed of working on sites is key to making money.

Either way I would appreciate some help to make the slide show or image posts from IG look at least a bit normal before i simply have to buy a plugin to do all this, which these days is few and far between.

thanks
Nate

Happy New Year!

#378240 Copied

Rose Tyler

Support staff

January 2, 2024 at 10:23

Dear,

We hope this message finds you well.

In order to dispel any misunderstandings, we kindly request that you provide us with a detailed, itemized list of the assistance you require from our side. Please include references to the relevant pages and accompany each point with screenshots where applicable, to ensure we fully comprehend your needs.

We appreciate your cooperation in this matter and look forward to resolving any issues promptly.

Thank you for your attention to this request.

Best Regards,
8Theme’s Team

#378285 Copied

nebcreative

Participant

January 4, 2024 at 06:35

I am talking about the same page from the initial ticket, the home page and the linked screenshot is of the tiny ig feed image and i have no idea how to make it look proper.

https://nebcreative.com/images/tinythumbnail.jpg

I have it set to medium thumbnails and again its a tiny eligible link not really an image

#378492 Copied

Rose Tyler

Support staff

January 4, 2024 at 08:45

Hello, Nebcreative,

We appreciate your prompt response.

Kindly review the Private Content section, as we have adjusted the settings in accordance with the provided screenshot.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#378506 Copied

nebcreative

Participant

January 17, 2024 at 15:58

Thank you, sorry for the delayed response. Can I get an idea of what was wrong that it was displaying like that?

thanks
Nate

#380261 Copied

Rose Tyler

Support staff

January 17, 2024 at 16:41

Hello, Nebcreative,

The issue was fixed by selecting the mentioned on the screenshot width for the Instagram element – https://prnt.sc/AqAwp2_FiXNr

Best Regards,
8Theme’s Team

#380269 Copied

nebcreative

Participant

January 17, 2024 at 21:00

oh ok thank you as i said not a fan or elementor and have a lot of issues navigating it but i appreciate your help on this.

#380302 Copied

Rose Tyler

Support staff

January 18, 2024 at 08:27

Hello, Nebcreative,

You’re welcome!

Best Regards,
8Theme’s Team

#380337 Copied
Tagged: add token error, instagram feed issue, instagram woocommerce integration, troubleshoot woocommerce instagram, wordpress instagram feed setup, wordpress woocommerce templates, xstore settings problem
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Can not set up Instagram Feed or add token to the xstore settings

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