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Theme registration issues: I cannot use the new purchase code on my old store theme

This topic has 10 replies, 3 voices, and was last updated 10 months, 2 weeks ago ago by Rose Tyler

bolton12

Participant

December 25, 2023 at 21:17

Hello again, I had longed been an store client and now I renewed my purchase hoping to get the purchase code included on my website as the PHP is outdated. i am stuck on the theme registration as I cannot input the new purchase code. all the plugin on my website are outdated due to 7.4 php. I really need help. my products are not visible. I really do not understand the whole setting of the theme this time. I will appreciate if someone can provide a solution to my issues.
Thanks

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for this information.

#377660 Copied Theme version: 9.2.5 WooCommerce version: 9

9 Answers

Tony Rodriguez

Support staff

December 26, 2023 at 06:43

Hello, @bolton12,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please try to increase your PHP version as 8.0

2/ We kindly request that you refer to the instructions provided in our theme documentation regarding the registration process for the XStore theme. The comprehensive guide can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We are confident that following these guidelines will assist you in resolving your issue effectively.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#377671 Copied

bolton12

Participant

December 26, 2023 at 08:48

Nothing is working, I am feeling?

#377682 Copied

bolton12

Participant

December 26, 2023 at 08:58

Please I need refund. I want to cancel purchase. the procedure is stressful for me.

#377687 Copied

Rose Tyler

Support staff

December 26, 2023 at 09:20

Hello, Bolton12,

Thank you for getting in touch with us.

Private Content

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#377694 Copied

bolton12

Participant

December 26, 2023 at 09:31

hello, and thanks for reaching out. the situation have not changed. I cannot run updates and some plugins are not functional. I still can’t figure it out despite you guys installing the code. please send me a link to show you screenshot.

#377699 Copied

Rose Tyler

Support staff

December 26, 2023 at 09:34

Hello, Bolton12,

I hope this message finds you well. We kindly request that you provide us with a more detailed description of the specific updates you are unable to perform, as well as the particular plugins that are not functioning properly.

For the purpose of illustrating the issues you are encountering, we suggest using the Lightshot screenshot tool or the Gyazo tool to capture screenshots. Please share the links to these images here. Alternatively, you may opt to use a file-sharing service such as WeTransfer (https://wetransfer.com/) to upload the relevant images and provide us with the URLs.

Additionally, we are awaiting your response regarding the license key starting with cf8a*******. Your prompt attention to these matters would be greatly appreciated.

Best Regards,
The 8Theme Team

#377700 Copied

bolton12

Participant

December 26, 2023 at 10:07

I did purchase xstore back in 2017 when I could use the purchase code on different websites and of recent I just bought the now store yesterday because I was hoping to run updates on my website and I am aware of the recent policy of 1 purchase code for 1 website but still I have difficulties making it possible.

#377707 Copied

Rose Tyler

Support staff

December 26, 2023 at 10:16

Hello, Bolton12,

Thank you for your swift response to our previous communication.

We would like to direct your attention to the Regular License policy, which can be reviewed at the following link: https://themeforest.net/licenses/terms/regular (Revision date: 23 February 2015)

Regarding your mention of encountering difficulties with updating your website, we kindly request further clarification on the specific issues you are facing. Upon review, it appears that your website, located at https://ki*****cart.com/, is currently utilizing the most recent version of our theme.
For guidance on updating plugins, we recommend referring to the following instructional article: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Should you require additional assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#377711 Copied

Rose Tyler

Support staff

February 3, 2024 at 08:45

Hello,

We hope this message finds you well.

We are writing to inform you that we have introduced a new feature on our support forum that allows for the direct uploading of screenshot files. This enhancement is designed to streamline your experience by eliminating the need to use third-party services for sharing screenshots.

Warm regards,
The 8Theme Team

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support staff only.

#382324 Copied
Tagged: new purchase code, old store theme, purchase code problems, theme registration issues, wordpress theme troubleshooting, wordpress woocommerce templates
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