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Unable to activate Xstore theme in wordpress

This topic has 10 replies, 3 voices, and was last updated 10 months, 3 weeks ago ago by Andrew Mitchell

vijay jesv

Participant

January 3, 2024 at 06:35

Hi Team,
I am Unable to activate Xstore theme.
Kindly help to fix it immediately

Thank you
Vijay

#378378 Copied Theme version: 5.2.5

9 Answers

Tony Rodriguez

Support staff

January 3, 2024 at 07:40

Hello, @vijay jesv,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you review and adhere to the instructions provided in our theme documentation, which outlines the process for registering and deregistering the XStore theme for live and staging websites. You can access the relevant documentation at the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We hope that the information contained within will assist you in resolving your issue. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#378386 Copied

vijay jesv

Participant

January 3, 2024 at 13:07

hello, the given instruction are only basic to regsiter the theme etc.
I am getting an error while activating the theme, pls find attachment.

#378419 Copied

Tony Rodriguez

Support staff

January 3, 2024 at 13:13

Hello, @vijay jesv,

We kindly request that you provide us with a screenshot of the error you are encountering during the theme activation process.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#378420 Copied

vijay jesv

Participant

January 3, 2024 at 13:26

Please find attachment
https://ibb.co/FW3npNx

#378425 Copied

Tony Rodriguez

Support staff

January 3, 2024 at 13:52

Hello, @vijay jesv,

Thank you for providing a screenshot.

1/ To ensure a seamless experience with the XStore theme, we kindly request that you verify the compatibility of your web hosting environment with the theme’s minimum system requirements. Specifically, it is imperative to have PHP version 8.0 enabled. For a detailed list of the necessary requirements, please refer to the following image: https://ibb.co/tpL7tV9

2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#378431 Copied

vijay jesv

Participant

January 3, 2024 at 20:51

Hello, Please note i have upgraded PHP to 8.0 now , also I have put credentials in private area,KIndly fix it asap,

Please contact administrator
for this information.

#378477 Copied

Tony Rodriguez

Support staff

January 4, 2024 at 06:26

Hello, @Vijay Jesv,

We are delighted to inform you that the technical issue affecting your website has been successfully resolved. For your reference, we have provided a screenshot illustrating the resolution: https://ibb.co/17HZTqg.

Upon investigation, we identified that the problem stemmed from a conflict with one of the third-party plugins. To address this, we temporarily disabled all plugins on your website. Subsequently, we activated the XStore Core plugin, which functioned correctly. We then proceeded to reactivate all the necessary and recommended plugins associated with your theme, and we are pleased to report that your website continues to operate smoothly.

Please note that we have left all third-party plugins deactivated to allow you to verify the outcome on your website. We recommend that you revisit your site to confirm that the issue has been resolved. Following this, you may reactivate the third-party plugins individually. This step-by-step approach will enable you to identify the specific plugin that was causing the conflict.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#378491 Copied

vijay jesv

Participant

January 4, 2024 at 07:01

Hi Team,
It looks good, much appreciated .thank you

#378493 Copied

Andrew Mitchell

Support staff

January 4, 2024 at 07:06

Dear vijay jesv,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#378495 Copied
Tagged: fix woocommerce xstore issue, resolve xstore theme issue, troubleshoot xstore activation, woocommerce xstore activation help, wordpress woocommerce templates, xstore theme activation issue, xstore theme wordpress problems
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Unable to activate Xstore theme in wordpress

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